Predictable and reliable − worldwide.

Imagine: The mail bag with important customer shipments needs to get to the United States without delay. It could be contract documents for the attorney in San Francisco or a birthday surprise for a godchild in New Orleans. In both cases, your airmail needs to be on its way as early as possible. And in both cases, the answer is Airmail by Lufthansa Cargo.

We are the only airline to offer you a tailored airmail flight schedule that makes planning your airmail shipment child’s play. You will find the fastest connection for each of your shipments here − all details, such as destination-specific information, have already been taken into consideration.

Your Business Solutions Manager is happy to advise you and find the perfect transport solutions for individual orders as well. 

Download our Airmail Timetable.

Send and receive all over the world.

Our recipe for success when it comes to your airmail focuses on a large, reliable network of airmail destinations, a dense, effective transport network, and efficient and safe mail handling. It also includes the constant expansion and improvement of our services.

Your airmail’s journey begins at one of more than 200 postal companies worldwide that we have worked with closely for decades. Shipments are automatically sorted and assigned to their destination at one of our three hubs for handling airmail located in Frankfurt, Munich and Vienna. This ensures shipments get where they need to go at more than 130 stations worldwide − efficiently and without detours.

We are therefore able to accommodate your needs in terms of flexibility and capacity, even when load factors are high, so your shipments arrive quickly and safely at almost any destination.

Three hubs for greater flexibility and capacity.

The lynchpin for your airmail is our three airmail centers in Frankfurt, Munich and Vienna, where shipments in transit are handled in a record time of four hours. At the Airmail Center Frankfurt alone, 150 tons of airmail is transshipped every day.

It is possible to manage the flow of transports across the three hubs, which are in communication with each other. By adjusting these flows, capacity bottlenecks can be prevented.

Airmail tracking reinvented.

Scanning your shipment directly at one of our postal stations ensures that it heads in the right direction from the outset and can be further transported automatically. MailAgent is the name of our straightforward and highly efficient solution. Our employees use hand scanners to scan airmail on receptacle level. That information is then transferred into our IT-Application „MailAgent“. With the help of this customized solution, we ensure system-wide data communication across our entire airmail network.

Transparent transport.

Using our AirmailTracking application, postal administrations are able to track shipments online virtually in real time. Besides providing information online, this special service also allows to download data for further individual processing. A customer login function and stringent security measures protect the data.

Language unites − and we speak the standard.

We invest in the continuous development of our IT systems to ensure the highest level of quality and safety. To facilitate efficient communication across the systems of different partners and airlines in our extensive airmail network, our systems − MailAgent and MailSystem − save and transfer data in the MLD (mail label data) format prescribed by IATA standards. Data is exchanged with postal companies using the internationally standardized CARDIT/RESDIT messaging process. 

Always included: top quality.

Whether Express Mail Services, Priority or Non-Priority Airmail, your airmail is always in good hands with us! You can depend on it.

Lufthansa Cargo stands for quality. Our decades of experience in the transport business and extensive measures play a role in ensuring that. We also use data from the MailSystem, for example, for quality monitoring and benchmarking activities − always with the aim of guaranteeing customers continuous top quality.

AMORE − a passion for detail.

Using information received from our MailSystem and data from postal administrations, our AMORE settlement system ensures accurate and transparent accounting. Only our accounting specialists are authorized to manage your sensitive billing information in AMORE. Automated and manual audit schemes as well as compliance with statutory and industry-specific regulations are a matter of course. That is because we believe transparent accounting is the final step towards ensuring a satisfied customer.

We get your mail in the air.

Our airmail business unit − the Competence Team Airmail − provides all airmail services from a single source. Specialized in the particular needs of the industry, we have drawn on our decades of experience to improve our processes and continuously expand and fill out our airmail network. We aim to ensure fast delivery with top quality.

International involvement.

Our employees’ regular participation in international conferences is just as important to us as being actively involved in international organizations, committees and working groups.

• IATA Airmail Panel.
• Meetings of the UPU (Universal Postal Union) and the IATA-UPU Contact Committee.
• International Postal Cooperation (IPC).
• Future of Mail by Air (FoMbA)

Please note.

For the transportation of airmail differing transport conditions apply.

General Terms and Conditions of Carriage for Airmail (August 2016)

Safety comes first.

Airmail is subject to the highest safety requirements, therefore we have compiled a list of countries with special transport conditions or import and export embargoes. Up-to-date information on sudden occurrences and incidents over which we have no control is also available here.

Transport Restrictions