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  • 08 Apr 25 , 08:59 | Booking information

    New booking update tolerances

    Starting 13 May 2025 new tolerances for booking updates will be launched. This initiative represents a significant stride towards harmonizing, simplifying, and enhancing the transparency of your booking processes with us. 

    Key Changes: 

    • Referenced tolerances: All tolerances will now be referenced to your initial booking. With this we are able to guarantee a stable rate for your booking updates if you stay within the following parameters.  
    • Upper limit: You get a higher tolerance for shipment increases (if the corresponding capacity is available). The new upper tolerance limit is 10% based on Chargeable Weight (CWT). The Weight Break Point Logic which is valid for SRA and SRS etc. will remain unchanged. 
    • Lower Limit: If the chargeable weight of an updated booking falls below the defined lower threshold of -25%, a fixed minimum price will apply. This price corresponds to 75% of the originally agreed amount (for spot quotes)

    Within these above-mentioned limits, you can make unlimited booking updates while maintaining the agreed rate. 

    For your convenience, all this information is included in our automated booking confirmations. 

    Please check and if necessary update your email contact address in your eServices profile to receive all important information on your booking and booking updates.