When its an emergency.
A defective drill on an oil platform off the coast of Rio de Janeiro - a replacement is needed today so that operations can resume quickly. A supplier problem in Cape Town breaks a just-in-time supply chain. Parts have to get from the substitute supplier to the plant as quickly as possible so that production does not come to a standstill for days. In both cases, you have a transport challenge that demands the impossible - and now you have the answer: Emergency.Solutions by Lufthansa Cargo, since July 2015 also combinable with Care.
When it seems like nothing will work, we set everything in motion to make it happen. When you have a sudden transportation emergency, we have an extraordinary solution that gets your air freight to the desired airport without delay - with top reliability and security. Worldwide, no matter how much capacity you need!
We offer reliable solutions for emergencies.
Emergencies don`t always happen during opening hours – they happen day or night, on weekdays or weekends. Therefore Lufthansa Cargo offers a 24/7 Emergency.Solutions hotline that offers assistance in logistical emergencies. You can reach us 24 hours a day from anywhere in the world by calling +49 180 6707070*.
Whether you have a defective drill on an oil platform or a production outage - and no matter where in the world you are - we always find the fastest solution for you with Emergency.Solutions!
*0.20€ per connection via German landline, max. 0.60€ per connection via German mobile network
Money-Back Guarantee exclusively for Emergency.Solutions.
Our 100% Money-Back Guarantee offers a full refund of your net freight costs* if your cargo is delayed for more than six hours after the booked and confirmed time of availability (TOA)!
Your benefits: Emergency service in the truest sense of the word.
Last-minute access to Lufthansa Cargo’s worldwide capacity for your most critical shipments.
Short-term availability, within a few hours if required.
Full access to aircraft capacity without preset limits.
No weight limit up to the maximum cargo capacity of the machine.
The highest quality, priority and reliability with personal attention, constant supervision and proactive communication.
The fastest Airport to Airport connections in our worldwide network - and beyond, if needed.
Possible product combinations Emergency.Solutions.
* More combinations of these special products may be available on request. Please contact your customer service representative for individual clarification.