Change in Lufthansa Cargo process
Topic:
Request for Written Statement of DACH region (Germany, Austria & Switzerland) to be reported only via eServices
Affected export region(s):
AT;DE;CH
Affected import region(s):
ALL
Product:
ALL
What is changing:
(Original publication date: 15MAY2023)
To ensure fast processing of enquiries and reduce waiting times in the Customer Service, we will accept requests for Written Statement only via eServices (Written Statement; available after Log-In), and not via e-mail anymore.
Reason:
Authority
To-do for customer:
Register for eServices login, if not available yet.
In case of disregard:
- Delays in processing (booking) requests
Valid from:
5/15/23, 12:00 AM
Valid until:
Contact:
Your local sales office
