Cookie Information

Cookie Information


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We, Lufthansa Cargo AG, Frankfurt Airport – Gate 21, Building 322, 60546 Frankfurt am Main, Germany (email:, use cookies, widgets and tags (“Cookies”) on our website and its sub-sites (hereinafter collectively referred to as “Website”) to make our offering as user-friendly as possible.

In addition to our Data Privacy Statement for our Website, in which you will find general information about data protection on our Website (including our contact details and information about your rights), we provide you by this Cookie Information with further information on the automated processing of personal data through cookies and the corresponding processes on our Website.

Please note that you can modify or withdraw your consent to the use of cookies at any time with future effect in our Cookie Settings by clicking on this link.


1. What are „cookies“?

“Cookies” are small text files that are stored in your web browser when you visit our Website. These files help us identify certain preferences of our visitors when they surf our Website and so tailor our site to their needs. Because cookies are only text files, they basically do not pose any danger to your end device.

Most of the cookies we use are what are termed “session cookies”. Those are automatically deleted when your visit to our Website is over and only records your activities during the respective visit. However, we also use persistent cookies. Those are stored on your device even between different browser sessions and can record your settings or activities on multiple Websites. These help us improve user guidance.

On the one hand, the cookies on our Website are intended to ensure comfortable browsing and, on the other hand, they are used for market research and advertising purposes, such as collecting usage statistics. In addition, we use cookies within the scope of web tracking and as a basis for personalized content.

Our cookies do not collect personal data beyond the IP address of your computer and do not allow you to be identified on third-party Websites.


2. How can I deal with cookies?

You can make a setting in your browser so that you are notified when cookies are placed. That makes the use of cookies transparent for you.

You can also refuse to accept any cookies whatsoever in your browser settings (Do-not-track, Tracking-Protection-List).

If all cookies are deleted, however, cookies that have already been set will also be deleted, so that you have to reiterate any contradictions or consents already stated. This may also lead to the fact that you cannot use all features of the Website.


3. Which cookies are used on our Website?

We want to give you the opportunity to make an informed decision for or against the use of cookies, which are not absolutely necessary for the technical functions of our Website.

We distinguish between cookies that are absolutely necessary for the technical functions of the Website, so-called "necessary cookies," and so-called “optional cookies,” which in turn are divided into cookies of the categories “comfort” and "statistics."

In order to let you determine your desired data protection settings for your visit to our Website as individually as possible, we give you the possibility in our Cookie Settings to set your preferences regarding optional cookies of the categories “comfort” and “statistics” and to change them at any time.

Below you will find more information on the different cookie categories and details of the individual cookies contained in each of these categories.


3a. Cookies of the category ”necessary“

Cookies of the category "necessary" are absolutely necessary for the operation of the Website and enable, among other things, that you can navigate through the Website and use essential functions, such as access to secure areas of the Website. As these cookies are necessary for the operation of our Website, you do not have to agree to these cookies before we can use them. However, you may object to their use according to Article 21 DSGVO, as explained in detail in Section X. of our Data Privacy Statement.

The following cookies, in particular, belong to the category "necessary":

1) Logfiles: When you visit this Website, our web server automatically stores the domain name or IP address of the requesting computer system (usually your internet access provider), including the date, time, and length of your visit, the sub-sites/URLs you visit, and information on the applications and devices you use to view our sites. The cookies used for this are as follows:





contains a technical identification of the Website in the Portal-Server



tests, if the Web Browser supports cookies

1 year


remembers when the “We use cookies Disclaimer” has been confirmed

1 year


contains the encrypted technical ID of the User: the guest-user-ID for anonymous users



contains the randomly generated identifier of the user for the user session on the portal server



contains a timestamp, which shows when the session of the user was activated for the last time, in order to enable a warning before the expiry of the browser session



contains a routing-ID to select the target server node of the application server cluster, on which the user session is hosted at the time



contains an encrypted, unique identification, which is generated from the technical User-ID and the Login-timestamp



contains a randomly generated, secure session ID for the application server



contains the chosen language of the Website

1 year

Transfer to a Third Country: none of the data is transferred to a Third Country
Cookie expiration: see information on the respective cookie

2) Tealium: Tealium IQ is a tag-management-system of Tealium, 11095 Torreyana Road, San Diego, CA 92121, USA, with which third-party measurement pixels are loaded on the Website. In order to optimize the loading of the measurement pixels, Tealium collects some non-personal data via a cookie. The following information is stored in the Tealium cookie: Timestamp of the Website visit, ID for the page view, ID for the visitor, ID for the session.

You can find further information regarding the Tealium IQ Tag-Management-System here: and regarding data protection at Tealium here:

Transfer to a Third Country: yes, USA
​​​Cookie expiration: 12 months

3) Chatbot: When you use our chatbot, our web server automatically stores the domain name or IP address of the requesting computer system (usually of your internet access provider), including the date, time and the visited address in Logfiles.

To provide the chat function, the webchat widget integrated into the Website uses the Local and Session Storage of the browser used. The Local and Session Storage may be used to locally store data for the Website. The stored data can only be accessed from the same Website during a browser session. The stored data is exclusively necessary data for technical provision, it is not used for tracking and other websites cannot access it. The following data will be stored in your browser:





To provide the chat function, a User-ID is randomly generated and stored the first time it is displayed

Local Storage


At the beginning of a session, a Session-ID is randomly generated and stored to refer back to a running session when using multiple tabs.

Session Storage

[“ePortal-webchat-widget”, userId, sessionId]

Saves the content of the chat to be able to view your conversation again in newly opened tabs

Local Storage


The state of the chat function (open/closed) is saved to restore the state when new tabs are opened

Session Storage


Saves the state whether a notification message on the chat function has been displayed before

Session Storage

Transfer to a Third Country: none of the data is transferred to a Third Country
​​​Cookie expiration: The contents of the Session Storage are automatically deleted by your browser after you close the session. The contents of the Local Storage are not automatically deleted by your browser, you can delete them manually, if you want to.


3b. Cookies of the category „comfort“

We use cookies of the category “comfort” to make the use of the Website easier for you. For example, based on previous use of our services, e.g., a search, you can conveniently access them when you revisit our Website, without having to enter all the details again.

Please note that your login on our Website can only be saved if you allow cookies of this category. Only then you will not have to log in again each time you use our services.

The following cookies, which in particular belong to the category "comfort," which all together enable the storage of your login data:





contains the encrypted User-ID for the Auto-Login

1 year


contains the encrypted password for the Auto-Login

1 year


shows, if the Auto-Login has been activated

1 year


contains the encrypted User-Login-Name for the Auto-Login

1 year

Transfer to a Third country: none of the data is transferred to a third country
Cookie expiration: see information on the respective cookie


3c. Cookies of the category „statistics“

To further improve our offer and our Website, including our Chatbot, we collect anonymous data for statistics and analysis.

With the help of these statistics cookies, we can, for example, determine the number of visitors and the effect of certain pages of our Website and optimize our content. Such statistics cookies enable us to collect usage and recognition data in so-called pseudonymous usage profiles. We can thus analyze user behavior based on anonymous and pseudonymous information, e.g., how visitors interact with the Website. A direct conclusion of a person is not possible.

Since we only use cookies from Google Analytics in the "Statistics" category, by selecting the "Statistics" category, you consent to the use of cookies from Google Analytics on our Website, including our Chatbot:

Google Analytics: Google Analytics is a web analytics service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, U.S. (“Google”). Google Analytics uses cookies that are saved on your computer and enable analysis of the Website's use, including the use of our chatbot.

The information on your use of this Website generated by the cookie is usually transferred to a Google server in Europe (or a country that is a party to the Agreement on the European Economic Area) so that the IP address is anonymized and thus cannot be directly linked to a particular individual. The truncated IP address is sent to a Google server in the U.S. and stored there only after the IP address has been anonymized. The complete IP address is sent to a Google server in the U.S. and truncated there only in exceptional cases. Google Analytics is used on this Website with an extension to permit anonymized recording of IP addresses (IP masking).

Google will use the information gathered in this way to evaluate your use of the Website on our behalf, to compile reports on Website activities, and to provide us with other services relating to the use of the Website on our behalf. The IP address sent from your browser as part of Google Analytics is not combined by Google with other data.

You can also prevent the recording of the data relating to your use of the Website and generated by the cookies (including your IP address) by Google and processing of this data by Google by downloading and installing the browser plugin available under the following link: That sets an opt-out cookie that prevents future recording of your data when you visit this Website.

You can find more information on data protection in relation to Google Analytics here und regarding the technologies used by Google Analytics (including Cookies) here:

Transfer to a Third country: yes, USA
Cookie expiration: 38 months


3d. Embedded videos

We have embedded our own videos on our Website, which are also available on our channel on the YouTube platform (an offering from YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, U.S. – “YouTube”). The contents of the YouTube videos embedded on our Website are shown in a subsection of our Website but are only started and played if you click actively on them. When you play an embedded YouTube video, a connection to the YouTube servers is established so that the video is played in your browser.

YouTube videos are embedded on our Website in the privacy-enhanced mode provided by YouTube; according to YouTube, the use of this mode means that no cookies are stored on your device. However, when you play a YouTube video, your IP address is transferred, and so YouTube obtains the information that you have visited our Website. According to YouTube, this information cannot be assigned to you if you are not logged on to YouTube or another Google service at the time a video is called. As soon as you start playing an embedded video by clicking on it, YouTube – in privacy-enhanced mode – only stores cookies on your device which do not contain any data that can identify you personally unless you are currently logged on to a Google service. These cookies can be prevented by appropriate browser settings and extensions. You can find more information on data processing by and the privacy policy of YouTube and Google at


4. What is the legal basis for our use of cookies on our Website?

4a. Necessary cookies

The data collected using necessary cookies and the pseudonymous user profiles are processed for the purposes of tailoring our Website to users’ needs on the basis of Section 15 (3) of the German Telemedia Act (TMG) and on the basis of Article 6 paragraph 1 point (f) GDPR so as to safeguard our legitimate interests in the use of our Website.

4b. Optional cookies

The data collected using optional cookies (cookies of the categories comfort and statistics) and the pseudonymous user profiles are processed for the purposes of analyzing the Website, advertising, and market research on the basis of your consent and Article 6 paragraph 1 point (a) GDPR.

4c. Embedded videos

The processing of the data collected through the playing of videos embedded on our Website is carried out for the purpose of using and designing our Website in accordance with the requirements of Article 6 paragraph 1 f) DSGVO to safeguard our legitimate interest in the operation of our Website.


5. Withdrawal of your consent

You may withdraw any consent you have given us at any time with effect for the future, e.g., with regard to the optional cookies by clicking on this link to the Cookie Settings or by sending us a message by post, fax, or email using one of the contact methods listed at the beginning of this information.

Further information in accordance with Article 13 DSGVO on the protection of your data and the assertion of your rights can be found in our Data Privacy Statement.


6. Changes to this Cookie-Information

Due to the further development of our Website and our offers or due to changed legal or official requirements, it may become necessary to change this Cookie-Information. If this results in fundamental changes for you or if legal provisions make this necessary, we will inform you of such changes and, if required, obtain your consent anew.

You can access and print out the current Cookie-Information on our Website at any time.

Status: April 2021