proMotion March 2018
Dear Customers and Partners,
On March 1st, we officially opened our expanded Lufthansa Cargo Cool Center. By taking this step, we have increased our capacity for temperature-controlled handling areas in Frankfurt by more than 60 percent. With 8,000 square meters of space, we offer four temperature zones and the highest quality standards in handling.
The IATA CIEV Pharma-certified Lufthansa Cargo Cool Center first opened its doors in late 2011. At the time, we were the first airline in Europe to offer its own center for temperature-sensitive cargo. Due to strong growth in recent years, we would have soon reached our capacity. To prevent that, we decided to expand our facility. The entire network stands to benefit, as more than 80 percent of our global cool shipments pass through the “cool” hub, as consignments in transit.
We understand our commitment to temperature-sensitive transport as a major responsibility. The majority of shipments are from the pharmaceutical industry. Medications are highly sensitive and urgently needed, making them a perfect fit for air transport. However, since they treat people, medications are also subject to the strictest requirements. We meet these constantly increasing requirements imposed by the industry and authorities. Any room for improvement is taken seriously and immediately addressed. By teaming up with various institutions, we are also proactively involved in further innovations and improvements.
Our current Lufthansa Cargo Cool Center lets us to do an even better job of meeting your high expectations, but that is not the end of the story. In our profile of the “Cool Team”, you can learn even more about the next steps we have planned for temperature-sensitive cargo.
Who are the people in this picture?
Two of four people with a “cool head” behind the Cool Master Plan. As an interdisciplinary project within our "Industry Development & Product Management" team, we make sure that we continue to improve and expand our range of logistic services for the pharmaceutical industry, while meeting our customers’ needs.
Christian Fleischhauer (pictured on the right) is in charge of managing the project and also drives the expansion and certification of our global infrastructure and service providers. His responsibilities include in-house project management and approval, coordination of the committees and attending trade conferences such as PharmaConnect in Delhi most recently.
Judith Mainone (pictured on the left) handles communication and training activities. She designs training programs that ensure our colleagues are informed of the Cool Master Plan and its latest updates with regard to sensitive pharmaceutical cargo. The training also enables colleagues to provide our customers with professional advice. Together with colleagues from the Handling and Global Process Management teams, Judith Mainone helped with the global rollout of a reflective film that protects against sunlight for Cool-Passive ULDs.
Elina Hoffmann (not pictured) is responsible for expanding our product portfolio through the addition of high-performance packaging from va-Q-tec, which our customers now have the option of booking as a carrier-leased unit. The packaging provides effective protection against ambient temperatures. In close cooperation with Fraport AG, Christoph Pilz (not pictured) is responsible for the evaluation and introduction of cool dollies. During transport, these dollies provide excellent protection against the elements while on the apron.
What does the "Cool Master Plan Team" stand for?
We aim to be the leading cargo airline in the field of pharmaceutical logistics. To achieve this, we are investing a two-digit-million amount as part of the Cool Master Plan. The money is going toward big innovations as well as small improvements that will further enhance our portfolio and enable us to do an even better job of meeting the needs of our customers and the pharmaceutical industry.
We are placing particular emphasis on:
1) excellent, globally certified infrastructure and processes that meet all of the strict standards set by authorities and consignors;
2) enhanced temperature protection for shipments whose temperature is passively managed;
3) the highest degree of transparency achieved through the digitalization of our processes, so that it is clear and verifiable anytime, anywhere, that we are keeping our quality promise for particularly sensitive cargo.
In just three words, what drives you?
Our customer’s needs, innovation and top quality standards.
What are the next milestones?
After the extension to the Lufthansa Cargo Cool Center in Frankfurt, we will also build a cold storage facility at our second largest hub at Munich Airport. Apart from the ten Lufthansa Cargo stations that have already received CEIV Pharma certification, we plan to continuously raise the quality of all stations relevant to the transport and storage of pharmaceuticals to a high level. We additionally plan to have this quality certified, with the aim of constantly expanding our pharmaceutical network.
We will also be pressing ahead with further digitalization projects and rolling out product improvements, such as the SPoT (Special Product operation Tool) app, at even more stations within our network. The app monitors key transport milestones and enables proactive communication.
What have you always wanted to say to our customers and partners?
One thing we greatly value about the exacting field of pharmaceutical logistics is that we are rewarded with trust when we live up to the strict quality standards and high expectations. Getting pharmaceuticals and other sensitive products quickly, safely and with the utmost care to the people who urgently need them is a job that comes with great responsibility, but which is highly rewarding. Thank you for the opportunity to tackle this task together with customers, manufacturers, authorities and industry associations. We would like to sustain our dialogue with you to continuously improve our range of products and services on your behalf.
Plug and Play: We expand collaboration with startups.
Lufthansa Cargo as anchor partner of Plug and Play.
Recently, we took on the role of anchor partner with global technology accelerator Plug and Play. Based in Sunnyvale, USA, the company is the world’s largest technology accelerator that brings technology startups and companies together. The goal is to join forces to further develop and quickly implement new digital solutions. The program provides an opportunity for players in the logistics industry to network with each other, exchange ideas and drive digitalization.
“By working with startups, we get to try out innovative ideas and new technology. These innovations might be the basis for new services for our customers or process optimizations. They are a major factor in the digitization of logistics,” said Boris Hueske, Head of Digital Transformation at Lufthansa Cargo.
“We are very excited to have Lufthansa Cargo on board as one of our supply chain anchor partners, as the company is a perfect fit for our ecosystem of industry-leading corporate partners,” Mike Zayonc, founder of Plug and Play Supply Chain & Logistics, explained. “Having partners like Lufthansa Cargo, ExxonMobil, Panasonic, DHL, Prologis, the United States Postal Service, Ericsson, Maersk, and BASF working together to collaborate with the most advanced technologies is a perfect venue to digitally transform any global fortune 500 company's end-to-end supply chain."
“Cool” event in Frankfurt.
Grand opening of the expanded Lufthansa Cargo Cool Center.
On March 1, the big day had finally come for us to celebrate the extension to our Lufthansa Cargo Cool Center (LCCC) at the Frankfurt hub. As part of an exclusive tour, guests explored the expanded space, now featuring around 8,000 square meters, together with the experts from our Lufthansa Cargo Cool Team. The customers had the opportunity to get to know the new areas as well as the enhanced infrastructure.
“Moving forward, the expanded space and optimized infrastructure will help Lufthansa Cargo to respond even more effectively to higher customer demands on the transport and handling of temperature-sensitive cargo as well as to offer additional capacity,” said Sören Stark, Member of the Executive Board and Chief Operating Officer at Lufthansa Cargo. “In a particularly fierce competitive environment, this is an important and necessary development in our Cool product portfolio.”
The IATA CEIV Pharma-certified Lufthansa Cargo Cool Center first opened its doors in December 2011. Now featuring more than 8,000 square meters, it is the biggest hub for temperature-sensitive airfreight shipments in Europe of any airline. The Lufthansa Cargo Cool Center has four zones with different temperature ranges (2 to 8°C, 15 to 25°C, -12 to -20°C and 5 to 15°C), not to mention shelving systems with a power supply for more than 100 cooling and heating containers, as well as direct access to the apron.
In addition to enlarging the space to 8,000 square meters, further improvements were made to Lufthansa Cargo Cool Center’s entire infrastructure:
- New ULD shelving provides monitored storage via circuit monitoring for the battery charges of active units.
- The enclosure of ramps within two temperature zones prevents temperature effects during acceptance and delivery.
- The establishment of an RFS dock enables swift acceptance of entire ULDs from trucks under monitored conditions in the temperature-controlled area.
- An X-ray machine and a scale integrated into the Cool Center prevent trips from being made outside the temperature-controlled area.
Learn more about our Lufthansa Cargo Cool Center in our infographic.
The extension to the Cool Center represents a major milestone in the implementation of the Lufthansa Cargo Cool Master Plan, which is raising cool chain logistics to a new level through overarching global activities. Read more in our team introduction.
Our global environmental management system recognized again.
Lufthansa Cargo and subsidiary time:matters GmbH obtain revised ISO 14001 environmental standard certification.
Our sustainable environmental strategy continues to bear fruit. Once again, we have received worldwide certification in the form of the internationally recognized ISO14001 certificate. This time, Lufthansa Cargo was audited according to the revised − and therefore more demanding − version, which contains a number of changes and updates not previously required so explicitly of companies.
“We worked together with the various departments to successfully implement the standard’s more stringent requirements with respect to risk determination, stakeholder orientation and life cycle assessment, including supplier management,” said Bettina Jansen, Head of Environmental Management at Lufthansa Cargo. “As an airline, we have a special responsibility to our environment. We live up to this responsibility through our ambitious environmental targets, especially in areas of particular environmental relevance, such as flight operations, cargo handling and infrastructure.”
Certification began in Frankfurt in 2008 before being gradually expanded. We have already been ISO certified at all German stations since 2010. Worldwide certification came in 2015 for the first time, and the scope was extended to include subsidiary Jettainer GmbH. The certification of subsidiary time:matters GmbH is now another successful milestone.
“Be bold for logistic innovation.”
"Frankfurter Brett" and "Nik Huber Guitars" win #HessenGoesGlobal competition.
"Frankfurter Brett" GmbH and "Nik Huber Guitars" are the winners of the HessenGoesGlobal business competition organized by Lufthansa Cargo. A jury of experts arrived at this decision on March 8 at the Cargovention in Frankfurt, a major event in the logistics industry. The two companies from the German state of Hessen will now enjoy tremendous assistance for one year to launch their products globally and tap into new markets. They will receive up to one container of free airfreight capacity per month from us and free door-to-door ground transport from their freight forwarding partners Panalpina and UPS, along with the organization of all processes for customs clearance.
“In most cases, the stumbling block to global success nowadays is no longer demand, which there is no shortage of thanks to digital networks and connectivity,” says Peter Gerber, Chairman of the Executive Board and CEO of Lufthansa Cargo. “Access to the global market usually fails due to logistics, especially with regard to custom-made products, specialties or limited production runs.” "Frankfurter Brett" GmbH and "Nik Huber Guitars" will now be able to meet international demand for their products and secure themselves a spot in the global marketplace. Frankfurt-based Brett is a kitchen “workbench” invented and developed by the brothers Johannes und Joseph Schreiter. Nik Huber is from Rodgau and manually crafts high-quality electric guitars.
Numerous companies signed up for the HessenGoesGlobal competition, which is also backed by Panalpina, UPS, Wirtschafts- und Infrastrukturbank Hessen and Hessen Trade & Invest. To participate, companies must have their headquarters in Hessen and also produce their goods there. The first step involved selecting five finalists. Apart from the two winners, the finalists included OneSoap from Bad Homburg, a vegan soap for the body, face and hair; Schönwetterfront from Wiesbaden, a producer of German Hawaiian shirts; and Bizzice from Frankfurt, a family-run business that produces organic ice cream and cake. All five companies had the opportunity to present their business idea once more at the Cargovention.