proMotion April 2018
Dear customers and partners,
Servus from Munich! The Bavarian state capital is booming with a range of new developments – both in the air and on the ground. But read for yourself about the benefits that you will be able to take advantage of in Bavaria in the future:
Munich is currently home to eight new Airbus A350-900s, which are real freight heavyweights among passenger aircraft with 20-23 tons of capacity – making the A350-900 a great airplane for a Lufthansa Cargo employee. It hauls a lot more than its predecessor, the A346, and it imposes fewer restrictions on the way that cargo is loaded, making it much more flexible. The most frequently used combination of loading equipment is eight pallets and four containers with a volume of 96 cubic meters for your freight. From Munich, we fly to our destinations in Newark, Boston, Chicago, Vancouver, Delhi, Mumbai, Denver and Seoul every day and, after six years, we are now once again flying from Munich to Singapore five times a week. The A350-900 is the world’s most state-of-the-art, most efficient and most environmentally friendly long-haul aircraft. It consumes 25 percent less kerosene, generates 25 percent fewer emissions and is much quieter taking off than comparable aircraft models. It is therefore no surprise that Lufthansa has ordered a total of 25 of these aircraft and that we are all looking forward to the next delivery.
We in Munich are getting a new, and still spectacular, showpiece in the form of the A380. However, passengers on two full decks require a lot of suitcases, which restricts cargo space. Unfortunately, this means that we lose valuable capacity for you on the cargo circuits to Hong Kong, Beijing and Los Angeles, but eight tons straight from Munich should still offer sufficient space when, for example, something needs to be transported quickly from the surrounding area.
And it does not always have to be about the well-trodden circuits. We recently welcomed Eurowings to our hub in the south. With a total of ten destinations and 15 departures per week, we will be flying to Bangkok, Mauritius and Windhoek; to the Caribbean destinations Punta Cana, Puerto Plata, Montego Bay, Varadero and Cancún; and also to the US destinations Fort Myers and Las Vegas.
However, there is a lot going on not just in the air, but on the ground too. In November of last year, we moved in with United Cargo, making us the first Lufthansa Cargo Station to also handle United Cargo. We are proud that United Cargo selected us as a handling partner in Munich even before the launch of its joint venture with Lufthansa Cargo. In spite of the moving date in the middle of the peak season in November 2017, we have had a fantastic collaboration from day one. This makes us look forward even more to the beginning of the joint venture in just a few weeks’ time and to our mutual customers being able to benefit from numerous advantages that handling under one roof will bring.
We are looking forward to the collaboration and hope to see your freight at our southern hub soon.
Head of Hub Management Munich
Who are the people in this picture?
An experienced international sales team that meets the challenges of the market in close dialog with its customers and provides expert advice on all matters. There are two important parts to our team: While the back office receives price inquiries by telephone or email and organizes complex shipments, field sales is available for general consultations, arranges the conditions for long-term business and ensures successful implementation. Many bookings can now also be made electronically by the customers themselves. However, it is extremely important that experts are available for customers by telephone or in person during business hours to offer advice and help, especially when it comes to special requests.
What does Team Munich stand for?
Customer satisfaction is our number-one priority. Lufthansa Cargo has a diverse product portfolio and network, which means that it is all the more important that the customer receives the best-possible solution with our help. In logistics, being able to think outside the box is an absolute necessity – to find solutions that are not necessarily obvious. Flexibility in terms of our mindset and the action we take is what our customers rightly expect of us.
It is not least for this reason that we see ourselves here in sales as a mouthpiece for our customers, extending right into the depths of our organization. We believe that advancing the right developments in order to meet the customer requirements of tomorrow is another important task. To do this, we are in close contact with our colleagues in production and with other important company interfaces every day – because the products we sell should do what they promise. At our Munich location alone, a 16-person sales team and over 100 skilled colleagues in handling are available for the customer.
In three words: What drives you?
Our customers, our customers and our customers. Being familiar with our customers’ requirements, providing customized transport solutions and having happy customers at the end of the chain who like coming back to us... that’s what drives us!
What are the highlights of your day-to-day work?
There is no downtime; every day is different and brings its own challenges that need to be mastered. Each customer, each situation, each business transaction has its own unique features that we are happy to respond to individually. Our daily interaction with market participants continuously provides us with new momentum to keep developing. We have known some of our customers for many years, and collaborative partnerships built on trust have developed. And it still doesn’t get boring, because the regulatory frameworks and the market are subject to continuous change. Personal contact will continue to play an important role, even with increasing digitalization – that’s for sure!
What have you always wanted to say to our customers and partners?
Thank you for putting your trust in us! We look forward to continuing to work with you in this partnership going forward.
Lufthansa Cargo expands its range of digital services.
API interfaces GetCapacity and GetRates provide access to capacity and rate data.
It is not just when cargo is already in transit that speed and reliability play a major role. Sometimes, every second can count as early on as during the booking request. For this reason, we are now offering you two new programming interfaces for your applications: with the APIs GetCapacity and GetRates, we are offering our partners direct access to capacity and rate data. This will allow other companies to utilize and continue processing the data in their own systems quickly and easily, without having to manually upload it. Moreover, exchanging capacity data in real time makes information about flight utilization available outside of office hours as well. This is a service that not only speeds up the exchange of information, but also massively simplifies it while minimizing errors.
"We are continuously expanding our range of digital standardized interfaces for our customers in order to further simplify system-to-system communication,” explains Boris Hueske, Head of Digital Transformation at Lufthansa Cargo. “The fact that user numbers are increasing proves how widespread market acceptance is. For Lufthansa Cargo, this is another step on the journey to becoming a more digital enterprise.”
GetCapacity and GetRates complement the established Tracking and GetRoutes interfaces. Unlike their predecessors, however, the new APIs transmit sensitive data and are therefore only made available to interested parties on request. In contrast, Tracking and GetRoutes can be accessed as usual under developer.lufthansa.com. All of our APIs are self-explanatory and can usually be used without consulting instructions.
By expanding Web Services, we are continuing to enlarge the digital product range that we already have on offer, thereby not only improving connectivity with our customers, but also defining new digital standards for the entire air freight industry. We are already planning additional intelligent online booking services for the future.
- Changes to the Executive Board of Lufthansa Cargo planned.
- Brussels Airlines and Lufthansa Cargo join forces. New destinations in Africa will expand the offer.
- Eurowings now also from Munich. “Servus” and welcome to our southern hub!
- Go digital with eDGD! A major step toward paperless air cargo handling.
- Lufthansa Cargo in new attire. The first MD-11F in new livery.
- Meet us at transport logistic in Shanghai. May 16-18, 2018: Asia’s leading exhibition will be opening its doors.
Changes to the Executive Board of Lufthansa Cargo planned as of August 1, 2018.
Alexis von Hoensbroech is to become the new Chairman of the Executive Board of Austrian Airlines. Dorothea von Boxberg to succeed him, awaiting the approval of the Supervisory Board.
Summer is bringing changes to the Executive Board of Lufthansa Cargo. The position of Chief Commercial Officer at Lufthansa Cargo AG is to be filled by Dorothea von Boxberg as of August 1, 2018. The 44-year-old manager will succeed Dr. Alexis von Hoensbroech, who has been in charge of the Product and Sales division since December 2014. He will become the new CEO and Chairman of the Executive Board of Austrian Airlines starting August 1, 2018. Each of these proposals is still awaiting approval from the relevant supervisory boards.
Ms. von Boxberg is currently Vice President Global Sales Management at Lufthansa Cargo and is responsible for areas such as Global Performance Management, Pricing, Airmail, Product Management and Sales Processes. The company has therefore been able to recruit an experienced and adept manager from its own ranks to be the successor.
“I am pleased to propose to the Supervisory Board Dorothea von Boxberg as the successor to Alexis von Hoensbroech, who is currently serving as Chief Commercial Officer of Lufthansa Cargo. Her extensive management experience in strategy, product development and sales is an optimal prerequisite for this task,” says Harry Hohmeister, Chairman of the Supervisory Board of Lufthansa Cargo.
As Chief Commercial Officer, Dorothea von Boxberg will then be responsible for Product and Sales, which comprises the areas of Global Sales, Handling outside our hubs FRA and MUC, Capacity Management and Product Development and Sales Management worldwide.
Ms. von Boxberg studied industrial engineering at TU Berlin and ESCP/EAP Paris. From 1999 to 2005, she worked for the consulting firm The Boston Consulting Group in Stuttgart, most recently as a project manager. In 2005, Dorothea von Boxberg took up a position at Star Alliance, where she was responsible for Alliance Development. She joined Deutsche Lufthansa AG in 2007 and headed the Strategy and Investments division of Lufthansa Passage from 2009. She subsequently assumed several management positions in Product Management at Lufthansa Passage. In 2015, Ms. von Boxberg transferred to Lufthansa Cargo, where she has headed Global Sales Management ever since.
Brussels Airlines and Lufthansa Cargo join forces.
A number of new destinations in Africa will expand the offer starting in September.
Starting September 1, 2018, we will be marketing the cargo capacities of Brussels Airlines. The Brussels Airlines network will provide an optimal extension to our existing network, and the partnership will benefit the customers of both airlines. Brussels Airlines’ customers will receive access to our route network with around 300 destinations in over 100 countries. And for you, the route network will be supplemented with further attractive destinations, particularly in western, eastern and central Africa. The 17 African destinations include Dakar, Monrovia, Abidjan, Douala, Kinshasa and Entebbe. The capacities will be marketed under 020 AWB.
"With the integration of the cargo capacities of Brussels Airlines, the offer for our customers will become even more attractive and even larger," emphasizes Dr. Alexis von Hoensbroech, Chief Commercial Officer at Lufthansa Cargo. "Brussels Airlines' African destinations are complementary to our existing network and thus ideally complement our connections".
Christina Foerster, CEO of Brussels Airlines as of 1st of April, emphasizes the advantages of the partnership: "Lufthansa Cargo has a lot of experience in marketing the cargo capacities of passenger airlines. This cooperation will help us to make even better use of the freight capacities of our fleet. And we, as the European Africa specialist, can add new destinations to Lufthansa Cargo's offering."
Brussels Airlines is the fifth passenger airline whose cargo capacities we are marketing. So far, you have had access to the belly capacities of Lufthansa, Austrian Airlines, Eurowings and SunExpress. Marketing Brussels Airlines will provide access to the belly capacities of ten additional wide-body aircraft. We also operate 17 cargo aircraft and utilize the freighter capacities of Aerologic, a joint venture between Lufthansa Cargo and DHL Express.
Eurowings now also taking off from Munich.
“Servus” and welcome to our southern hub!
It all got going on April 16. The first flight with flight number EW200 left for Las Vegas, its first cargo on this direct route on board. At 11:37 am, the Airbus A330 took off for the USA. Alongside the passengers’ suitcases, the belly of the aircraft contained a td.Pro and a td.Flash shipment from Austria, which flew via Munich to Las Vegas. In addition to Cologne and Dusseldorf, Munich is now the third location that Eurowings is taking off from to fly to the world’s sunniest destinations.
More destinations are already awaiting freight straight from Bavaria. With a total of 15 departures per week, your freight will head directly to Bangkok, Mauritius, and Windhoek; to the Caribbean Islands of Punta Cana, Puerto Plata, Montego Bay, Varadero and Cancún; and to Fort Myers and Las Vegas in the USA. There are attractive forwarding options from many stations such as from Las Vegas to Los Angeles, from Fort Myers to Atlanta, from Cancún to Mexico City, and from Punta Cana to Santo Domingo.
We are delighted to make our route network from Munich even more attractive for you.
Go digital with eDGD!
A major step toward paperless air cargo handling.
“We are taking the next step on the path toward paperless cargo transport,” says Dr. Alexis von Hoensbroech. “We’ve been pushing ahead with the digitalization of freight documents for years now. After the worldwide availability of the eAWB process, the eHouseManifest and the eConsignmentSecurityDeclaration, our eFreight project is now finalizing the work on the electronic Dangerous Goods Declaration with the Proof of Concept in Frankfurt. With these four electronic documents, we will be able to facilitate the completely paperless transport of around two-thirds of our cargo.”
eDGD is a digital approach to managing the Dangerous Goods Declaration (DGD) and a major step towards paperless air cargo handling. It will enable shippers, forwarders and carriers to manage the transportation of dangerous goods without paper-based documentation. We are one of the major drivers of eDGD standardization. Together with Air France, Swiss WorldCargo and Cargologic, we have been preparing and fine-tuning the eDGD standard since early 2017 under the coordination of the IATA. eDGD is a project driven by the industry. Digitalizing the DGD requires all stakeholders of the supply chain to cooperate, including shippers, forwarders, carriers, the GHA and third-party providers. It is essential that they collaborate in the data platform in order to ensure compliance and that all partners benefit.
This project is now entering the proof-of-concept phase and is being implemented in Frankfurt, Paris and Zurich. In Frankfurt, we have been working closely with the platform operator Dakosy and the airport operator Fraport to implement an eDGD platform, Infr8-eDGD, as a dangerous goods collaboration platform for shippers and forwarders. This platform will be the first industry collaboration platform to exchange digital Dangerous Goods data with Lufthansa Cargo.
eDGD takes a modern approach toward data sharing using community supply chain platforms and complies with the current IATA Dangerous Goods Regulations. eDGD improves collaboration between all stakeholders in the supply chain with increased transparency and traceability. Clearly structured data processing and increased data quality across the dangerous goods supply chain will improve process efficiency and reduce errors and delays.
Dr. Jan-Wilhelm Breithaupt, Vice President Global Handling says: "eDGD is one important component of Lufthansa Cargo’s digitization strategy, which is to create an integrated digital environment for our customers. Only when all stakeholders in the supply chain benefit from the solution, digitization will be successful on a large scale. This was taken into account for the eDGD standard, and we’re delighted that we have the opportunity to carry out the pilot project with industry partners at our hub in Frankfurt.”
Lufthansa Cargo in new attire.
The first MD-11F in new livery.
On March 15, 2018, the first repainted MD-11F took off from Singapore in its new livery. The aircraft with the registration number D-ALCB flew to Frankfurt via Hong Kong and Almaty. Fans were able to follow the journey on Facebook, Instagram and LinkedIn. On March 17 at 5:36 a.m., the MD-11F arrived on time at its home airport in Frankfurt with a new logo on its tail unit, touching down for a short stop. Parking right behind the Perishable Center in position 235, it was unloaded before continuing on to Toronto and Mexico.
Until the repainting of our MD-11F, a total of eight Lufthansa aircraft have been fit up with the new livery: one B747-8, three A321s, one A320 and three CRJ900s. The MD-11F now brings that number to nine. We are looking forward to the next candidates.
Meet us at transport logistic in Shanghai.
Asia’s leading exhibition for the logistics sector will be opening its doors from May 16-18, 2018.
With some 600 exhibitors and 23,000 visitors from 65 countries in 2016, the trade fair is Asia’s industry event for logistics, mobility, IT and supply chain management. It is held every two years.
Visit us at booth 203 in hall N1 and take the opportunity to learn more about us. Don’t miss the chance to meet our local colleagues on site in China and also from all over the world.
Together with our partner SwissWorld Cargo we look forward to your visit!