In an Emergency – we make the impossible possible.

Provides immediate help for your logistics emergencies: our fastest airport-to-airport connection enables you to get your shipment in the air at short notice – worldwide, regardless of the capacity required, at the highest safety standards. We will find a solution for you, from the smallest spare part to the largest piece of equipment.

Easy booking, always informed.

• 24/7 Emergency hotline +49 (0) 180 6707070*: personal advice and booking for your logistics emergencies
• Booking at your local Lufthansa Cargo office before the latest acceptance time available
• eTracking 24/7 online and by mobile app   
• 24/7 supervision of shipments and immediate, proactive information in the event of irregularities
• All information concerning availability of the service at your locations of departure and destination

Please note:
When using Emergency, certain conditions apply in case of cancellation or re-bookings.

* 0.20€ per connection via German landline, max. 0.60€ connection via German mobile network.

Available product combinations:

• Dangerous Goods

Available add-on services:

• Customer-owned Tracker
• Insurance