Lufthansa Cargo awards quality prizes
Carrier ITG in top two places | DACHSER, DB Schenker, Expeditors and UPS also rewarded.
For what is now the sixth time, Lufthansa Cargo awarded its “Quality Award for the German Market” in six different categories. This year, forwarder ITG came out on top twice: The international full-service logistics service provider based at Munich Airport was awarded best delivery quality among the top 40 customers for the second time in a row. First place also went to ITG in the combined category of “Quality and eCargo”. “We are very proud to have won this prize for the third time in four years. Our thanks go above all to the teams in the stations whose conscientious work every day makes a valuable contribution not only to satisfying the customers but also allowing optimum cooperation with the airlines. This interaction in the transport chain results in outstanding performance”, explained Holger Funk, Director Forwarding at ITG, during the prize-giving ceremony.
The award for best quality among forwarders handling more than 10,000 air waybills per year went to DACHSER. Among the top 40 customers, the “eCargo award” went to Expeditors, while UPS received the prize among forwarders with more than 10,000 air waybills. The combined prize for “Quality and eCargo” went to DB Schenker among forwarders with more than 10,000 air waybills.
“For Lufthansa Cargo, quality is the very top priority. Our quality prizes reward the efforts of our partners and also provide incentive for further improvements. The closer we match our efforts together, the more we can improve quality overall”, said J. Florian Pfaff, Lufthansa Cargo Vice President Area Management Germany, Europe and Africa.
Lufthansa Cargo awards prizes in three categories for the two customer groups “Top 40” and “Forwarders with more than 10,000 air waybills”. In the “Quality” category, different quality parameters relating to compliance with scope of service and delivery punctuality are assessed. The “e-Cargo Award”, launched in 2014, aims to support the rapid expansion of digital processes between forwarder and airline. The best combined performance is decisive for the “Quality and eCargo” award.