Dear Customers and Partners,
The starting gun has sounded. Last week, the first shipment booked with Lufthansa Cargo took off in the cargo hold of a United Cargo aircraft. This means that we have now officially launched the joint venture on routes between the U.S. and Europe that was signed into being in a collaboration agreement last year.
To begin with, you will be able to book your cargo onto flights taking off from the U.S., Italy, the United Kingdom, Ireland and parts of Germany on the United network. By and by, further countries and destinations will be opened up for joint sales and departures.
With this partnership, we are now offering you an even broader range of services with added flexibility on the key trade routes between Europe and North America. Together with United Cargo, we will now be providing you with more than 300 additional connections flying from America to Europe every week in addition to our existing services. From the United Kingdom and Ireland, your cargo will now be able to take off on one of more than 150 direct United connections per week to seven destinations in the U.S.
We want to provide you with the greatest possible added value through this collaboration, comprising, firstly, the expansion of our network and, secondly, increased flexibility in your choice of flight routes. Moreover, we understand our partnership as an exchange at all levels. You will be able to book the capacities of both partners from a single source through our existing sales channels. But you will also benefit from time savings due to joint, coordinated cargo-handling processes on the ground. And what’s more: with our partnership, we will be setting standards in the heavily fragmented air cargo market.
Collaboration is now the crucial factor to success. We are looking forward to our collaboration and to each new route and idea that we will be able to share with you.
Chairman of the Executive Board and CEO
Lufthansa Cargo AG
Who are the people in this picture?
This is a picture of the Lufthansa Cargo Sales and Management teams from Newark, Boston and New York. Our teams are highly skilled and motivated, and have extensive experience. The team in New York is responsible for filling the bellies of daily passenger flights and one daily freighter. In Newark we offer daily passenger flights and, since launching our joint venture, we now have dozens of United Cargo flights to Europe on offer as well. The Boston team is responsible for three daily passenger flights. Our teams will stop at nothing to reach their goals and to make our customers happy.
What do the teams in New York, Newark and Boston stand for?
Our three teams are very customer-focused teams that are willing to roll up their sleeves to assist their colleagues and customers whenever needed. With exceptional customer service, the sales team’s number 1 goal is to make us the first choice for our wide range of customers.
In a nutshell, what drives you?
The daily challenges we face in one of the world’s most competitive markets keep us on our toes all year round. We are driven by the success of our customers and by the success of both Lufthansa Cargo and the Lufthansa Group as a whole. Knowing that we play a major role in tackling challenges and achieving goals is a big driving force for these teams.
What are your next major milestones? What is the goal?
We just passed a huge milestone by starting our joint venture with United Cargo. This joint venture means increased flexibility for you. With the combined network of United Cargo and Lufthansa Cargo, you can now choose from more than 500 weekly frequencies from the USA into the EU. Newark contributes to this, with an enhanced offer of more than 150 additional weekly direct United Cargo connections to Europe– for example daily to Amsterdam, Paris and Berlin or even five times daily to London.
The next big challenge that we are already tackling is the topic of digitalization, especially eAWB. During the last years, we have launched many initiatives enabling digitalization, and getting customers on board and discussing this topic during every sales call and sales visit will be very important. Only together can we realize all of the benefits digitalization brings.
What have you always wanted to say to our customers and partners?
Although some of our customers and partners see our services as complex in comparison to some competitors, our quality and reputation has earned us the trust of many of our customers and airline partners alike. We may not always offer the lowest rates in town, but we certainly provide the best when it comes to quality and staff experience. Thank you for putting your trust in us.
- United Cargo and Lufthansa Cargo successfully launch joint venture.
- Taking off for the future with new freighters.
- “Bring your Mustang home.” Twenty-two wild horses welcomed to the Frankfurt Animal Lounge.
- The new planet is here!
- Meet us at transport logistic in Shanghai. May 16-18, 2018: Asia’s leading exhibition will be opening its doors.
United Cargo and Lufthansa Cargo successfully launch joint venture.
Benefit from greater flexibility and speed.
We have now launched our previously announced joint venture with United Cargo. Starting May 3, we will now be managing sales and bookings for standard and express shipments on routes between Europe and the U.S. together under a joint venture framework. Starting with selected routes leaving the U.S., Italy, Great Britain, Ireland and Germany, we will be expanding the geographical scope of our venture in the months to come and plan to include additional products and features in the future.
On May 4, the joint venture’s first shipment, booked with Lufthansa Cargo on United Cargo flight number UA160 has departed from Munich to Houston.
“This first shipment illustrates the enhanced value the joint venture provides to our customers,” said Peter Gerber, Chairman and CEO of Lufthansa Cargo. The benefits include an increased number of connections on a joint network accessible through either partner’s booking channels. “The combination of the two strong networks will offer new routing options. The co-location of our warehouses, as for example in Munich, will be an additional benefit, with customers having only one location for export drop off and import delivery. Aligned processes through quicker transfers between separate warehouses will also lead to streamlined transport times,” Gerber continued.
“Cargo customers worldwide value speed, convenience and reliability,” said United Cargo President Jan Krems. “Through our joint venture, Lufthansa Cargo and United offer transatlantic shippers more options that deliver these benefits along with the superior service quality essential to our customers’ success.”
Once it has achieved its full extent, the joint network will offer more than 750 direct connections each week between Europe and the U.S, with thousands of feeder and defeeder options. As a result, customers from all over Europe and the U.S. will benefit from access to the joint venture’s strong network!
Taking off for the future with new freighters.
Lufthansa Cargo continues to invest in fleet modernization and orders two factory-new Boeing 777F.
In both February and March 2019, a newly built aircraft will take off from the Boeing plant in Seattle headed for Germany. Destination: Lufthansa Cargo. At its meeting in May, the Supervisory Board of Deutsche Lufthansa AG approved the order of two Boeing 777F for Lufthansa Cargo.
"The Boeing 777F is not only the world's most powerful, efficient and environmentally friendly freighter, it is also a visible sign of our modernization strategy," says Peter Gerber, CEO of Lufthansa Cargo AG. "With the growth of our Boeing 777 freighter fleet, an important milestone has been reached on our way to forming a company for the next generation," Gerber adds.
Further projects to drive forward our modernization are already being implemented. For example, the infrastructure at the Hub in Frankfurt is being modernized substantially, and a new CoolCenter is under investment at the Hub in Munich. We are also advancing the digitization of the entire process chain.
Our customers benefit from the enormous range of the twin-jet aircraft. With a full payload of 103 tons, the aircraft is able to stay in the air for ten and a half hours. It covers a distance of more than 9,000 kilometers non-stop.
The modernization of the fleet also significantly reduces the burden on the environment. The specific CO2 emissions of the Boeing 777F are almost 20 percent lower than those of the existing MD-11 freighters. We are thus taking the next major step towards achieving our ambitious environmental goals.
The use of the "Triple Seven" is also good news for residents living close to the airport. The brand-new jet is much quieter than other cargo aircraft in its class. We stand by the commitment to noticeably reduce noise pollution for local residents.
“Bring your Mustang home.”
Twenty-two wild horses welcomed to the Frankfurt Animal Lounge.
In late April, Lufthansa Cargo’s Frankfurt Animal Lounge played host to some special guests: 22 American mustangs embarked upon the journey from Atlanta to Frankfurt in two B777F. With this transport, Lufthansa Cargo was continuing its partnership with the Mustang Makeover event, which began the previous year.
After carrying out precise planning ahead of time, the flights went very smoothly and the horses – who were born in the wild and have had only a little contact with humans as part of their training so far – were driven from the near-by parking position to the Animal Lounge. Once they arrived, they were able to recover from their journey in the prepared stables. Because of the arrangements that had been made and the routine way that the employees involved handled the animals, there was an atmosphere of calm at the animal station. This was necessary to ensure that the horses felt comfortable and that they could relax and get used to their new surroundings with some hay and water.
In the evening, after all of the veterinary checks and customs controls had been completed, the horses’ escorts calmly loaded them into trailers in order to set out on the journey to their new home for the next two weeks. As the last vehicle left the parking lot, a very exciting and emotional day drew to close without major incident. “Transporting mustangs presents a very special challenge, even for our Animal Lounge team. Thanks to our experienced employees and the precise planning carried out in advance, the two days went off without too much stress, and we were able to efficiently hand over the horses to their trainers,” said Sabine Grebe, Head of the Frankfurt Animal Lounge.
Due to overpopulation, mustangs in the U.S. are caught and brought to rescue centers, where they await adoption. The organization American Mustang Germany is addressing this issue and launched the MUSTANG MAKEOVER event last year. In its second year, 22 horses were selected from a rescue center and brought to Germany, where they are assigned to trainers. The trainers will then have 100 days to train the horses and to prepare them for the finale taking place in August at the CHIO complex in Aachen, where the mustangs will be auctioned off to their new owners.
The new planet is here!
Find out how local companies are conquering the global market by perusing the 62 pages of our magazine for air freight professionals.
“Enabling global business” precisely demonstrates the purpose of Lufthansa Cargo in just a few words. It illustrates what we have always stood for: our primary focus has always been on our customers and their global business activities. As airfreight professionals, our role is to make their operations possible around the world – and that’s exactly what we mean by “enabling global business.”
This is why we have dedicated the current issue of planet to precisely this guiding principle, presenting the people and companies for whom Lufthansa Cargo acts as a “enabler.” In Athens, for instance, we visited the forwarder Golden Cargo and found out that modern maritime shipping only really works at all thanks to a quick, reliable, global supply of spare parts that are shipped by airfreight. In Mumbai, our reporters met the logistics professionals at Penta Freight, an outfit that has accompanied the rise of the Indian pharmaceuticals industry by providing logistics services for 25 years now. And in California, we talked to Wes Kuehlewind from CFI about how they managed to become the leading airfreight forwarder for the enormous, robust Californian agricultural industry within the space of just two generations.
These and many other logistics stories – from cuckoo clocks in Kuala Lumpur and festive asparagus dinners in New York all the way through to Singles Day in Shanghai – are the stories we are telling in this issue of planet. By the way: this magazine is also available on the free iPad app in the App Store, featuring additional videos and photos.
Meet us at transport logistic in Shanghai.
Asia’s leading exhibition for the logistics sector will be opening its doors from May 16-18, 2018.
With some 600 exhibitors and 23,000 visitors from 65 countries in 2016, the trade fair is Asia’s industry event for logistics, mobility, IT and supply chain management. It is held every two years.
Visit us at booth 203 in hall N1 and take the opportunity to learn more about us. Don’t miss the chance to meet our local colleagues on site in China and also from all over the world.
Together with our partner SwissWorld Cargo we look forward to your visit!