Live - our special product for animals.
- When you’re shipping animals.
- A pleasant journey.
- Information about transporting animals.
- Animal Forwarder Search.
When you’re shipping animals.
Imagine: A lioness needs to get from a zoo in France to a refuge in South Africa.
Or, a large shipment of sensitive ornamental fish has to get from Indonesia to New York in good condition. In both cases, you need fast, individual and safe transportation. And in both cases, the answer is Live by Lufthansa Cargo.
Live offers species-appropriate transportation of all animals that can be legally shipped. The handling and transportation processes of our Competence Team Animals are tailored for the special needs of each species and shipment. They fully comply with the strict requirements of the IATA Live Animals Regulations and the Convention on International Trade in Endangered Species at all times. That means live animals travel under the best possible conditions with Lufthansa Cargo.
And that is not all: Our worldwide logistics network offers fast flight connections to some 300 destinations in more than 100 countries. We get your live cargo to their destination by the fastest route.
A pleasant journey.
With Live, your live cargo is well treated and cared for on the ground and in the air, around the clock. It’s a good feeling to know:
- At Frankfurt Airport, animals stay at the world’s most modern animal station. The Lufthansa Cargo Frankfurt Animal Lounge provides first-class service.
- Specially trained staff and animal keepers on the ground and in the air give your animals the best possible care at all times.
- During transit, animals are inspected, fed and, if necessary, walked.
- We use species-appropriate transport containers, such as special horse containers or plastic boxes for small animals that ensure they get sufficient fresh air.
- We provide documentation of the transportation chain, with complete monitoring of your animal’s journey.
- We communicate proactively if there are any irregularities.
Of course: Simple booking and communication.
For your animal shipment, you want maximum safety with minimum complexity. We provide this as a matter of course.
- Booking via the Lufthansa Cargo Service Center.
- Get the current status of your shipment around the clock by online eServices with eTracking, or by Electronic Data Interchange/Traxon.
Did you know?
Should your animal be transported as excess baggage rather than as airfreight? Please contact Lufthansa Passenger Airlines.
The Federal Ministry of Food and Agriculture (BMEL) web site offers tips about entering the European Union with animals or get in touch with the animal border inspection office (available in German-language only) in Frankfurt.
The Lufthansa Cargo sales team near you is happy to answer general questions about Live.
The best possible conditions for every animal species.
With us, your horses fly first class.
For more than 30 years, we have provided fast, species-appropriate animal transport, and our global network provides the best conditions to do so. Throughout that time, we have been continuously improving our products and services. Whether a sport horse, the next generation of talent or a recreational horse, these animals require particularly sensitive treatment, which applies to loading and unloading at the airport, their stay in the transit area and during their time in the air. That is why we do everything in our power to ensure that your horses enjoy the best possible comfort during the entire journey. The exclusive Frankfurt Animal Lounge, our new high-quality horse containers and the advanced Boeing 777 freighters, which perfectly complement our proven MD-11F aircraft, represent the cutting edge of what we offer your four-legged friends. It is even possible to ensure the comfortable transport of several dozen show horses on just a single flight.
We fly pets safely to all international destinations, including all favorite vacation hotspots. While pets are in transit at the Frankfurt Animal Lounge, our employees provide individual care and food to your four-legged friends, who are able to recover nicely from the first leg of their journey thanks to precautions taken to soundproof the facility and obstruct views into and out of it. We avoid unnecessary stress on animals by waiting to bring them to the aircraft until shortly before departure. When booked in advance, we also provide plastic kennels. Available in four different sizes, they are fitted with absorbent liners and ensure that animals receive enough fresh air.
Premium service for four-legged friends: Live Premium.
With Live Premium, we offer additional exclusive services to ensure cat and dog owners that their four-legged friends receive even greater personal care. We send you pictures of your beloved pet as soon as it has gotten comfortable in the extra spacious kennel* at our Animal Lounge in Frankfurt. In addition, a personal contact is available if you have any questions. We also make allowances for special requests in transit, including administering medications or providing special food. And last but not least, we provide a leaflet containing all of the important and useful tips for the special transport of pets in good time prior to the scheduled flight so owners can make preparations for the journey at their own pace and in peace. Live Premium gives peace of mind to owners about the upcoming travels of their beloved pets. More information about Live Premium can be found in this flyer.
*depending on availability
Our worldwide network offers ideal conditions for transporting ornamental fish. We are careful to maintain constant water temperatures, and veterinary inspections are carried out under black light to prevent shock reactions. In the event of unforeseen delays, we are able to provide an additional oxygen supply. Fragile fish get from point A to point B anywhere in the world, not just safely and quickly, but also without complications, because we take care of all transit handling for you.
From albatross to zebra, we are the right partner for exotic animal shipments. For example, when endangered animals travel between zoos in species conservation programs. We take special care to make sure that hippos, tigers and other animals are not subjected to stress and that transit times are kept to a minimum. To ensure this, we have worked together with zoo associations around the world for many years.
Hatching eggs and day-old chicks.
Maintaining a constant temperature is the top priority throughout the transport process. That is why storage in Frankfurt takes place in climate-controlled storage areas. Transportation to the aircraft also takes place under weather-protected conditions. In Frankfurt, day-old chicks are transported in temperature-controlled vehicles. Specially developed spacers are used for shipping day-old chicks. They ensure proper air circulation between individual shipping containers.
Frankfurt Animal Lounge - an exclusive domain for animals.
- Frankfurt Animal Lounge - an exclusive domain for animals.
- Information about the Frankfurt Animal Lounge.
- Contact us.
The world's most modern airport animal facility.
Find more about the world's most modern animal station. Our animated infographic introduces you to the various processes at the Frankfurt Animal Lounge and its "hotel rooms" for all kind of animals.
With a surface area of around 4,000 m², the Frankfurt Animal Lounge combines all services - handling, animal coordination and veterinarians - under one roof. Fifty employees and trained animal keepers ensure around-the-clock care. Special care was taken when designing Animal Lounge to make sure animals have the most comfortable stay possible. The entire station is equipped with a non-slip asphalt floor, which is more pleasant and more comfortable for animals and people than standard concrete. The entire loading area is weather-protected.
The animal station is home to export, import and transit zones. All are physically separated from each other to avoid any contact between export and import animals. The individual zones can be divided into several sections to ensure that visual and acoustic separation of certain animals can be provided if necessary. Ornamental fish can be examined under black light and cared for by specialists in the event of medical emergencies.
Flexible, needs-based accommodation.
The Frankfurt Animal Lounge has a total of 42 large animal stalls with up to 28 square meters. Variable stalls can be flexibly divided up if necessary, such as for horses with foals. Eighteen individually controlled climatic chambers provide space for a wide variety of species. There are 39 small animal pens for dogs, cats and other small animals. Three separate quiet zones offer cats a place to relax. Four special aviaries are available for our feathered friends. We also have an additional washroom for grooms.
The Animal Lounge of course meets the latest safety requirements. The entire building is video-monitored around the clock, and access is restricted to authorized personnel. That is because safety is a key element of our corporate philosophy, both in the air and on the ground.
If your animals are transported to Frankfurt with Lufthansa Cargo (as Live), please go directly to the Frankfurt Animal Lounge (entry via Tor 26). Here, you will receive all documents for veterinarian and customs clearance. The airport’s vets are also located in the Frankfurt Animal Lounge. The Customs Office is in building 451 (Lufthansa Cargo Center). If your animals are transported with an airline other than Lufthansa Cargo, please contact your airline in advance for documentary procedure. The Frankfurt Animal Lounge can only be used for animals transported as air cargo.
If your animal is transported as excess baggage, please contact your airline. For Lufthansa passenger flights, information can be found on the airline’s website.
For questions on organization and cost for your animal's journey, please refer to the local animal forwarder, who assists you in the planning of the journey. An overview of animal forwarders can be found in our animal forwarder search.
Your animal is booked as Cargo on Lufthansa Cargo and you have questions?
You can follow your shipment status using our tracking system.
Do you have questions about your consignment in the Frankfurt Animal Lounge? Please contact us simply and uncomplicated here.
Your animal will be transported as excess baggage rather than as airfreight?
Possible product combinations Live.
* More combinations of these special products may be available on request. Please contact your customer service representative for individual clarification.