eBooking.

Use eBooking to send your booking on the digital journey right from the start.

Your advantages:

• Simple and fast processing of routine bookings.
• Immediate confirmation of available capacity.
• Saves time compared to booking by phone or fax.
• Integrated directly into the Lufthansa Cargo reservation system.
• 24/7 availability.

   

Access.

• Register on our eServices portal.
• Contact Lufthansa Cargo’s eChannel Helpdesk with any questions you may have. Email: eChannelSupport@dlh.de, Phone: +49 1802 737 737 (not accessible from mobile phones).

   

Videos.

• How to register and create a personal profile.
• How to make a standard eBooking incl. price display.
• How to make multiple segment bookings.
• eBookings with specific flight numbers and delivery times.
• How to eBook a Spot Quotation (ad-hoc rate).
• How to update a pre existing eBooking.
• Explanation about queue and rejection codes and embargo information.
• How to create permanent booking templates.
• How to make new similar bookings.

Standard Messaging and Data Capture Tool.

• Transfer data according to Cargo-IMP and Cargo XML standards.
• Ideal for small and medium-sized businesses: AWB and HAWB data are captured – without own IT interface to Lufthansa Cargo.

Your advantages:

• Step-by-step process and automatically prepopulated booking data.
• Fully integrated into our Lufthansa Cargo eServices environment.
• All documents printable on demand.
• Immediate feedback for users.

   

Access.

• Data exchange with the Cargo Community Service Provider of your choice.
• Registered users can access the Data Capture Tool via eServices and with the eServices App.

eAWB and eHouseManifest.

• Based on the transferred data, you will make a paperless delivery.

Your advantages:

• Reduced administrative burden.
• Process efficiency increased and time savings of up to 50%.
• Improved quality.
• Contribution to environmental protection.
• Cost savings with every shipment.

Access.

• Sign the IATA Multilateral Agreement (IATA Resolution 672) as legal basis of eFreight.
• Enter into the multilateral agreement in consultation with your LH Cargo sales representative.
• Contact Lufthansa Cargo’s eChannel Helpdesk in the event of technical difficulties. Email: eChannelSupport@dlh.de, Phone: +49 1802 737 737 (not accessible from mobile phones)

eTracking.

• With eTracking, you can easily retrieve your shipment or flight status information online and via our eServices app.

Your advantages:

• Customized alert messages.
• Multiple email, text messaging and fax numbers possible.
• Easy access with or without login.

Access.

• You can trace the shipment with the AWB number.
• Registered users can set their notification preferences in eServices.