Asia/Pacific May 2016
Digitization is the key.
Dear Friends and Partners,
Digitization is a key success factor to sustainable success in almost all economic sectors. This also applies to the air cargo industry where digitization creates the precondition for further improving quality and increasing efficiency by establishing data transparency for all parties involved in the process.
Lufthansa Cargo Asia-Pacific attaches prime importance to this. One example is the introduction of the eAWB as an initial step to realizing the IATA eFreight initiative: in the meantime we have achieved more than 40% eAWB penetration rate in Asia Pacific. Dubai, Singapore and Hong Kong have even substantially broken through the 50 percent marker. On this issue, Asia-Pacific is leading the way into a new digital age. In addition, we offer the so-called Single Process in all stations. This means that as a customer you can send shipments with eAWB to destinations that are not yet open for the eAWB process. We deal with the required print-outs.
Mobile tracking and much more with our eServices App.
A simple example shows how important data transparency is for the business today: we have realized that our customers track each shipment seven to eight times during the transport via our eTracking platform. Incidentally, this can also be done via a mobile device thanks to our eServices App. It’s designed to allow you to follow shipments and provide feedback. The free service is available for iPhone and iPad as well as Android and Windows devices. It has a straightforward user interface via which status information on shipments can be retrieved at any time. Anyone wanting proactive information about specific shipments can have push messages sent to their smartphone. In addition to feedback about Lufthansa Cargo’s services or products, the app also makes it possible to submit notices of liability and complaints with pictures and documents. The aim being to simplify and speed up the overall process.
Lufthansa Cargo is investing heavily in digitization. Apart from the examples mentioned above, our next big overhaul will be to our online booking functionality with the aim of making things simpler, faster and more efficient.
Who are the people behind this picture?
Our team consists of data detectives and number crunchers who delve into analyses every day to improve our company. Our small but mighty team has been tackling punctuality and fuel efficiency for more than three years.
What is the Punctuality & Fuel Efficiency Management team’s focus?
For us, punctuality and fuel efficiency go hand in hand.
Our job is to monitor punctuality performance and to identify process errors in order to find solutions by working together with those divisions affected across the world. We also analyze the data of individual locations, our fleet and road feeder services. Based on the results, we initiate process changes to improve punctuality, if necessary.
In addition, we see to the more efficient use of available fuel resources so that our fleet flies in a more sustainable manner. Many different measures can be taken to boost the efficiency of flying practices. The sky is the limit when it comes to creativity here. Many changes can be implemented relatively quickly and easily, while others require a lot of time and detailed preparation to ensure they can be integrated into the existing processes.
One of our key measures is known as the Ops Monitor and Efficiency Gap Analyzer, or OMEGA for short, for which we’ve just been one of three finalists for the German Corporate Social Responsibility Award. OMEGA is a tool that uses the data gathered during our flights to increase the efficiency of future flights. By comparing forecasts, actual readings and optimum values, it provides important data for reducing fuel consumption and CO2 emissions.
The importance of fuel efficiency has grown significantly in recent years. Fuel efficiency is measured not only based on savings, but also on the environmental legacy that we leave behind for future generations.
In a nutshell, what drives you?
- Dealing with a variety of diverse topics
- Being able to make an impact on things independently as a small team
- Sustainability of our measures − both for the company and society
What are your next major milestones? What is the goal?
The OMEGA launch was a major milestone, and we were thrilled to be a finalist for the German Corporate Social Responsibility Award. We are currently working on the following topics:
- More efficient approach procedures designed to reduce CO2 emissions and noise
- Optimized flight path and fuel quantity planning
- Improved information and data situation in the cockpit to help crews make decisions
What have you always wanted to say to our customers and partners?
To our valued customers out there, thank you for your trust! Lufthansa Cargo has an edge over its competitors when it comes to sustainability. We would be delighted if you included sustainability as a factor when deciding on who to choose as your airfreight carrier in the future. Doing so would also be a sign that you appreciate our efforts.
Paperless consolidated shipments? Yes, please!
On our way to paperless airfreight with the eHouseManifest. Thorsten Friedrich, Project Manager eFreight, talks about our next steps.
Beginning in April 2017, we will kick off the next step in eFreight: the eHouseManifest, or eHM for short. Building on the eAWB − or electronic air waybill − the electronic house manifest is set for global rollout. With the launch of the eHM, the paper house manifest will be replaced by electronic house manifest data. This document currently accompanies every consolidated freight shipment and lists all of its house AWBs.
eHM launched successfully in 2016 with pilot projects at three European airports. The complete rollout of the eAWB and eHM has the potential to digitalize nearly 60 percent of the total paper volume. The biggest locations will be eHM-enabled by the end of 2017 to facilitate global use, making it possible to transport consolidated shipments, for example to the United States, without any paper whatsoever, meaning no AWB, no HM and no pouch. This will greatly reduce long document inspection times.
Most freight forwarders already electronically transmit the freight data from house and master AWBs, and now you can make better use of the benefits thanks to a significant increase in the number of paperless shipments. The conditions necessary for using eHMs are the complete electronic transfer of house manifest data (via FHL Message or an equivalent) from you to us and sufficient data quality. We therefore offer to review the quality of the data in close cooperation with you, just like we did when launching the eAWB.
Our aim is to digitalize airfreight’s core elements and implement paperless airfreight handling step by step. The electronic air waybill (eAWB) has already been rolled out at more than 150 Lufthansa Cargo locations. There are also plans to digitalize additional documents, such as the Consignment Security Declaration (CSD), which relays security information, and the Shipper’s Declaration for Dangerous Goods (DGD), which contains information on dangerous goods.
Learn more about eFreight here.
Lufthansa Cargo Cool Center expansions have begun.
More capacity for your temperature-sensitive cargo in Frankfurt imminent.
On March 22, the spades were thrust symbolically into the ground, marking the start to the expansion of our Cool Center at the Frankfurt hub. “We’ve gained a great deal of experience in the worldwide transport of sensitive medications. CEIV certification from IATA has recently highlighted this. The excellent collaboration with numerous shippers from the pharmaceutical and chemical industries has prompted demand for our service to grow consistently. We’re delighted to be able to offer our customers even more capacity and flexibility in our Cool Center as early as late summer“, said Board Member Operations Sören Stark, in the course of the ground-breaking ceremony.
Following completion, as of late summer of this year, 8,000 square meters will be available for your cool chain cargo. After the extension, the entire infrastructure of our Lufthansa Cargo Cool Center will be further improved. It was opened in December 2011 and currently offers 4,500 square meters in three different temperature-controlled chiller rooms (2 to 8°C, 15 to 25°C and 5 to 15°C) as well as a deep-freeze room (-20°C) and direct access to the apron. As a result, our center currently is the largest hub for temperature-sensitive freight in Europe.
In late 2016 the IATA airline association awarded the CEIV seal of approval for pharmaceutical transport to us and our Cool Center. We improve our service continuously, taking into account the needs of the pharmaceutical industry as well as all the prerequisites from the EU GDP (Good Distribution Practice of Medicinal Products for Human Use).
L.t.r.: Jörg Bodenröder Senior-Director of Handling Specials Products, Sören Stark, Board Member Operations, Karin Krestan, Head of Process & Operations Team and Mohammad Ali Seiraffi, Vice President of Handling Frankfurt
Meet us at transport logistic in Munich.
The world’s leading exhibition for the logistics sector will be opening its doors from May 9-12, 2017.
With some 2,000 exhibitors from 62 countries and nearly 56,000 visitors from 124 countries in 2015, the trade fair is the international industry event for logistics, mobility, IT and supply chain management. It is held every two years, and Lufthansa Cargo will be on hand once again, marking its tenth appearance.
Visit us at booth 101/202 in hall B1 and take the opportunity to learn more about us. Our network with cooperation partners is the focus this year, which fits nicely with our claim, “Networking the world.” Our flight simulator promises to be a real highlight. Accompanied by experienced pilots, you will have the opportunity to try your hand at a brief scenic flight in the simulator.
Also be sure to use the opportunity to meet our Executive Board. Alexis von Hoensbroech, Executive Board Member Product & Sales, will give the opening speech at the Air Cargo Europe event on the topic of digitalization. He will also take part in the Zero Emission Logistics Forum.
We look forward to your visit! Learn more about transport logistic here.
Lufthansa Cargo gets a new look.
Have you seen it yet? Lufthansa-cargo.com and our product campaign have a great new look.
Our homepage, lufthansa-cargo.com, was relaunched in early April. The more prominent placement of the eService function elements makes it easy to find the most-used functions. The website’s navigation is cleaner and more compelling than before. In addition, the main navigation items have been reduced to the essentials, as has the information shown on the home page.
But despite all the functional and user-oriented optimizations, the website still remains emotionally appealing. The significantly larger key visuals in the slider allow us to present pictures from the world of airfreight in an even more impressive way than ever before.
Our new product campaign is also online. New images and talking icons guide you through our product world – in keeping with the “flexible, simple, made to order” motto.
Curious? Then take a look now at lufthansa-cargo.com.
Fundraising campaign for drought victims in Africa.
Cargo Human Care, founded by Lufthansa Cargo employees, collects donations for northern Kenya.
Large areas in East Africa are currently experiencing a severe drought. It has not rained for months in the Marsabit region, and on February 10, President Uhuru Kenyatta of Kenya declared a national state of emergency. A number of people have already died, livestock has perished and water reserves are scarce. “We believe Cargo Human Care has a responsibility towards these people,” says Fokko Doyen, 1st Chairman of the Board of Cargo Human Care. “Our local contacts have confirmed that the plight in the region is incredibly great and that our help is urgently needed there.”
The region was hit by another massive drought back in 2011. Your willingness to help and donate was overwhelming in 2011, and with the fantastic support of the British bishop there, Cargo Human Care was able to very quickly deliver food to 224 families and alleviate their hardship. Cargo Human Care is pursuing the same goal this time around.
Through this fundraising campaign, Cargo Human Care now hopes to raise enough funds for the purchase of food in the regions affected. “We aim to use all donations from this relief campaign very effectively and ensure that EVERYTHING gets to the people in need,” Doyen says. All steps are being organized right in Marsabit, which includes the purchase, transport and distribution of corn, beans and cooking oil, which are the staple foods of the region. The rations are suitable for feeding families.
The first donations have already come in, making it possible to supply 1,000 families with food. Fokko Doyen recently saw for himself the work being done. Go to the homepage of Cargo Human Care to read about how the donations are distributed directly. The drought is not over yet, however. The donations collected so far will suffice for a little over two months. “We unfortunately have to assume that the hardship will not be over after two months, because even if it starts raining in April, it will take a while before things begin to grow,” Doyen says. “We therefore kindly ask for your support once again!”
Want to help? Then make a donation listed as “Marsabit Hungersnot” (German for Marsabit famine relief), and transfer it to
KSK Groß-Gerau IBAN DE40 5085 2553 0016 0606 00 Swift BIC HELA DE F1GRG or
Wiesbadener Volksbank IBAN DE57 5109 0000 0049 4040 00 Swift-BIC WIBADE5W.