The power of "together".
Why ANA Cargo and Lufthansa Cargo are joining forces.
The concept of cooperation is probably as old as humanity itself. The power of working together is what has allowed us to succeed as a species. And as old as the concept is, it still has potential today. So what makes cooperation successful? It takes a well-balanced mixture of differences and similarities. Ideally, when joining forces, seemingly contrasting strengths will add up to something new and exciting. Synergies will emerge. Portfolios will complement each other. Some might argue that the most impressive and successful kind of cooperation is one that ends up creating something that is greater than the sum of its parts.
A promise to our customers: this one is for you.
When the idea of cooperation between ANA Cargo and Lufthansa Cargo was first conceived, we were convinced that it would bring great benefits to our customers. By cooperating, we would end up having so much more to offer on flights between Japan and Europe: Direct access to more destinations. Faster and more frequent connections. Increased capacity. And, last but not least: more simplicity and efficiency for you thanks to shared standard processes and one-stop shopping for pricing and bookings.
These FAQs are applicable for Joint Venture flights on LH and ANA and contain general information as well as specific eBooking information.
What benefits do I have as a customer?
A wider net with increased frequencies and more direct flights on routings between Japan and Europe, more capacity, flexibility and time saving.
What routings are bookable on Joint Venture flights?
The wider network includes up to fourteen direct flights a day between Tokyo Haneda (HND), Tokyo Narita (NRT), Nagoya (NGO) and Osaka (KIX) and London Heathrow (LHR), Paris Charles de Gaulle (CDG), Frankfurt (FRA), Dusseldorf (DUS), Munich (MUC), Vienna (VIE) and Brussels (BRU).
From July 12th 2016 on, our customers can book all Joint Venture flights from Europe to Japan and vv. including selected feeder and de-feeder services within the network.
Which stations will be offered?
Within Japan: Tokyo Haneda (HND), Tokyo Narita (NRT), Nagoya (NGO), Osaka (KIX) and Fukuoka (FUK).
Within Europe: All stations currently open for bookings (28 EU member states + Switzerland, Norway, Iceland, Turkey, Serbia, Montenegro, Bosnia and Herzegovina, Albania, Republic of Macedonia).
Which products and services can be booked on ANA flights?
Standard cargo (td.Services) with priority td.Pro and td.Flash can be booked on ANA flights. Specials such as dangerous goods, animals or temperature-sensitive goods are excluded in a first step.
Are my rates also valid on ANA flights?
LH Cargo TACT, SRS and dedicated SRA rates can be booked on ANA flights. The shipment will receive access to an ANA flight if the booked revenue rate meets the access criteria defined by ANA. Additionally, ad hoc rates (spot quotations) can be requested for both LH Cargo and ANA flights.
Is it possible to book 205(NH)-AWBs via Lufthansa Cargo and 020(LH)-AWBs via NH?
No, only 020(LH)-AWB bookings are possible in the Lufthansa Cargo system, eBooking just as only 205-AWB bookings are possible in ANA systems.
Which customers are able to book JV routings?
All LH customers with an LAV-number can book JV routings.
Where should I deliver my shipment if the first leg is a NH flight?
The AWB-Prefix is relevant for delivery. Therefore please deliver your 020-AWB-shipments to Lufthansa Cargo’s facilities, even if your first leg is an NH flight.
Where should I pick up my shipment if the last segment is a NH flight?
You need to pick up your shipment at ANA’s facilities if the last segment is a NH flight. Freight is handled in joint warehouses in numerous stations. In Japan, ANA handles LH Cargo at Tokyo Haneda (HND), Tokyo Narita (NRT) and Nagoya (NGO) airport. In Europe, LH Cargo handles ANA in Frankfurt (FRA), Munich (MUC), Dusseldorf (DUS) and Vienna (VIE). In Paris/Charles de Gaulle (CDG), Brussels (BRU) and London Heathrow (LHR), ANA and LH Cargo are handled by the same handling agent.
How to book ANA routings in eBooking.
Basic Booking Information (BBI).
Is it possible to view, update or delete NH (205)-AWBs in eBooking?
No, that’s not possible. It is only possible to process LH (020)-AWBs in LH systems.
How far in advance is it possible to book on NH flights?
It is possible to book up to 30 days in advance on NH flights.
Will I get a confirmation out of office hours?
In case you book a routing with a NH segment, your request will be processed by ANA Flight Control Office within their office hours which are Monday to Friday from 09:30 to 18:30 CET.
Is it possible to identify available capacity on NH flights using the “Check Capacities” function?
Yes, this function can be used thanks to an automated exchange of capacity information.
Is it possible to define a routing with an NH segment?
Yes, you can use the “Define Routing” screen to define NH flight segments by selecting “NH” in the drop-down menu in the “Airline” section.
Is it also possible to load a Permanent Booking Template (PBT) for NH flights?
Yes, there is no difference between a PBT with an LH or NH routing.
Is it possible to book into an allotment (“Capacity Agreement”) on NH flights?
No, allotments are not offered on NH flights.
Is it possible to use quotations on NH flights?
Yes, shipments with an existing quotation can be booked via eBooking.
Is it possible to book eFreight on NH flights?
Yes, ANA supports “EAW” and “EAP” eFreight SPLs and is able to process eAWBs.
Is it possible to make pre-bookings on Joint Venture flights?
No, pre-bookings are not allowed on Joint Venture flights. Bookings are possible maximum 30 days in advance.
Does checking “Unsecured Shipment/Unsecured Shipper” have any effect on Joint Venture routings?
Yes, the SPL “SEC” will be generated and will ensure longer handling times, also for Joint Venture routings.
Is it possible to book a “CCSF Secured” shipment on a NH routing?
This feature is only needed for bookings departing from the USA/Puerto Rico and triggers SPL “SPX.” It is therefore not required on Joint Venture routings departing from Japan and Europe.
Is it possible to book shipper loaded ULDs on NH flights?
Yes, BUP shipments are allowed on NH flights as from Phase 3 with following restriction:
- For pallets: P-Contour only.
- BUP & loose, SMU and ULD (ThruUnit) cannot be booked on NH flights until further notice.
Is it possible to book consolidated shipments on NH flights?
Yes, consolidated shipments can be booked on NH flights.
Is it possible to book dry ice on NH flights?
No, if you have checked “Contains Dry Ice”, no NH flights will be offered.
Is it possible to select the “Realtime tracking” option for Joint Venture flights?
No, until further notice, this option is not available for Joint Venture routings.
Is it possible to book contract rates on Joint Venture routings?
Yes, if respective dedicated SRA rates have been set up.
What kind of payment/charge code is accepted on Joint Venture routings?
Only Prepaid is allowed. “Pre-Paid” is the default value in eBooking.
Shipment Information (SI).
Is a manual split on Joint Venture flights possible?
No, split bookings are not allowed on Joint Venture flights.
Routes available (RA) for the Shipment – Flight Details.
Are NH flights displayed separately in the Routes available screen?
No, the fastest routing is displayed first, no matter if it includes NH or LH flights.
Is emission information available for routings or segments with NH?
No, emission information will not be available for routings or segments with NH.
Your benefits at a glance.
Larger and faster network:
Direct access to more destinations.
Faster and more frequent connections.
Increased capacity: freighter and belly combined.
Enhanced quality and flexibility:
Unified process standards.
Combination of specialized features.
More service recovery options.
Collocation of export drop-off and import delivery (only at the applicable airports).
Faster accessibility and transaction time.
Same access to the joint network of both partners.
More destinations, more flights to choose from.
The benefits of the cooperation between ANA Cargo and Lufthansa Cargo are numerous. The two most obvious ones are the advantages that directly result from ANA Cargo and Lufthansa Cargo combining their networks. In total, Lufthansa and ANA provide more than 90 flights a week.
Airports connected in this joint venture include Frankfurt, Düsseldorf, Munich, Paris, London, Brussels and Vienna (via Austrian Airlines) as well as Tokyo-Haneda, Tokyo-Narita, Nagoya and Osaka – plus of course the feeder networks of both ANA Cargo and Lufthansa Cargo.
The larger network allows us to handle even more shipments from even more origins. There are more connecting flights for cargo as well as more direct flights to choose from. Many truck transports can also be replaced by continental flights, meaning that your standard and express cargo could arrive hours earlier.
Seamless integration makes things easier for you.
Both ANA Cargo and Lufthansa Cargo are leading providers of a wide range of air freight services.
Together, we strive to make things even simpler for you while enhancing quality and improving flexibility. We rely on shared process standards to ensure that the processing, tendering and delivery of shipments is fast and simple. Service and quality have been improved by incorporating the best practices from each organization.
For further questions, please contact your local sales office.
One-stop shopping, literally.
At most of our major stations and hubs, ANA Cargo and Lufthansa Cargo handling facilities will be aligned in shared locations to allow greater efficiency, such as fast interline transfer handling between ANA Cargo and Lufthansa Cargo flights. Using the same location for export drop-off and import delivery also ensures that your trucks will only need to access this one location, saving valuable time during both drop-off and pick-up.
One-stop shopping, electronically.
All flights that fall under this joint venture can be booked as flights within one network. This means that you only need to contact one airline to receive an offer on the joint network. Thanks to this seamless integration of processes, you can also track shipments transferred to and flown on partner flights in the handling system of each company.