proMotion April 2017
Dear Customers and Partners,
The famous, very fascinating and interesting first 100 days in my position as one of the new Regional Managers are behind me. I am very pleased to have the chance to introduce myself to you here. Who am I? For more than 15 years, I have been gathering experience in the air cargo and logistics industry, both in Germany and abroad. In particular, my experiences working in international markets, such as Japan, Singapore and Switzerland, have left a lasting impression on me. I am a true-blue Lufthansa Cargo employee, though I have also had the opportunity to get to know partner companies, such as Swiss WorldCargo. In addition, I know logistics from other perspectives besides just sales and handling. My time in marketing, communications and product management was also especially exciting.
In my role as Regional Manager Eastern and Northern Europe, I am responsible for a number of countries that are very different, both in terms of nature and culture. The region includes the southern part of Central Europe, from Austria to the Baltics, Southeastern Europe, from Moldova to Turkey, Eastern Europe, from Ukraine to Russia, and Northern Europe, with Denmark, Norway, Sweden and Finland.
There are a total of 42 countries and 51 stations in this region. We serve these with 5 freighter and 40 Road Feeder Service stations – in addition to the stations served by Lufthansa and Austrian Airlines, of course. The industries are just as diverse as the countries, from fish to oil and gas in Northern Europe and from banknotes to precious metals and machine parts in Eastern and Central Europe. Because the pharmaceutical sector is an important one throughout the region, we are thrilled that Lufthansa Cargo is currently advancing the shipment of temperature-sensitive goods through a wide range of developments.
Our most important hub in the region is, without a doubt, Vienna – the quality gateway between east and west in the heart of Europe, where we transship over 110,000 tons a year. Thanks to Europe’s shortest handling and transshipment times, the hub shines with more than 300 connections. Austrian Airlines offers belly capacity from Vienna non-stop around the world, such as five direct flights a week to Los Angeles and back since April.
Our greatest strength is our team! We have extremely dedicated and customer-oriented colleagues who have been honored with outstanding customer loyalty in many regions. Still, progress is essential to customer satisfaction and we have many goals that we continue to aim for. My intention is to work with our customers and partners to advance logistics trends together, with a special focus on digitalization and transparency along the supply chain. Intensifying our cooperation with our joint venture partners and the constant optimization of our network also play a major role. Our newly established industry team, which we introduced to you in the most recent issue, will allow us to join forces and do an even more targeted job of addressing the specific needs of various industries. Of course the constant improvement of our service and customer-oriented support are also high on our agenda.
On that note, I look forward to communicating with you regularly and look forward to an excellent and successful working relationship!
Who are the people behind this picture?
Our team consists of data detectives and number crunchers who delve into analyses every day to improve our company. Our small but mighty team has been tackling punctuality and fuel efficiency for more than three years.
What is the Punctuality & Fuel Efficiency Management team’s focus?
For us, punctuality and fuel efficiency go hand in hand.
Our job is to monitor punctuality performance and to identify process errors in order to find solutions by working together with those divisions affected across the world. We also analyze the data of individual locations, our fleet and road feeder services. Based on the results, we initiate process changes to improve punctuality, if necessary.
In addition, we see to the more efficient use of available fuel resources so that our fleet flies in a more sustainable manner. Many different measures can be taken to boost the efficiency of flying practices. The sky is the limit when it comes to creativity here. Many changes can be implemented relatively quickly and easily, while others require a lot of time and detailed preparation to ensure they can be integrated into the existing processes.
One of our key measures is known as the Ops Monitor and Efficiency Gap Analyzer, or OMEGA for short, for which we’ve just been one of three finalists for the German Corporate Social Responsibility Award. OMEGA is a tool that uses the data gathered during our flights to increase the efficiency of future flights. By comparing forecasts, actual readings and optimum values, it provides important data for reducing fuel consumption and CO2 emissions.
The importance of fuel efficiency has grown significantly in recent years. Fuel efficiency is measured not only based on savings, but also on the environmental legacy that we leave behind for future generations.
In a nutshell, what drives you?
- Dealing with a variety of diverse topics
- Being able to make an impact on things independently as a small team
- Sustainability of our measures − both for the company and society
What are your next major milestones? What is the goal?
The OMEGA launch was a major milestone, and we were thrilled to be a finalist for the German Corporate Social Responsibility Award. We are currently working on the following topics:
- More efficient approach procedures designed to reduce CO2 emissions and noise
- Optimized flight path and fuel quantity planning
- Improved information and data situation in the cockpit to help crews make decisions
What have you always wanted to say to our customers and partners?
To our valued customers out there, thank you for your trust! Lufthansa Cargo has an edge over its competitors when it comes to sustainability. We would be delighted if you included sustainability as a factor when deciding on who to choose as your airfreight carrier in the future. Doing so would also be a sign that you appreciate our efforts.
Paperless consolidated shipments? Yes, please!
On our way to paperless airfreight with the eHouseManifest. Thorsten Friedrich, Project Manager eFreight, talks about our next steps.
Beginning in April 2017, we will kick off the next step in eFreight: the eHouseManifest, or eHM for short. Building on the eAWB − or electronic air waybill − the electronic house manifest is set for global rollout. With the launch of the eHM, the paper house manifest will be replaced by electronic house manifest data. This document currently accompanies every consolidated freight shipment and lists all of its house AWBs.
eHM launched successfully in 2016 with pilot projects at three European airports. The complete rollout of the eAWB and eHM has the potential to digitalize nearly 60 percent of the total paper volume. The biggest locations will be eHM-enabled by the end of 2017 to facilitate global use, making it possible to transport consolidated shipments, for example to the United States, without any paper whatsoever, meaning no AWB, no HM and no pouch. This will greatly reduce long document inspection times.
Most freight forwarders already electronically transmit the freight data from house and master AWBs, and now you can make better use of the benefits thanks to a significant increase in the number of paperless shipments. The conditions necessary for using eHMs are the complete electronic transfer of house manifest data (via FHL Message or an equivalent) from you to us and sufficient data quality. We therefore offer to review the quality of the data in close cooperation with you, just like we did when launching the eAWB.
Our aim is to digitalize airfreight’s core elements and implement paperless airfreight handling step by step. The electronic air waybill (eAWB) has already been rolled out at more than 150 Lufthansa Cargo locations. There are also plans to digitalize additional documents, such as the Consignment Security Declaration (CSD), which relays security information, and the Shipper’s Declaration for Dangerous Goods (DGD), which contains information on dangerous goods.
Learn more about eFreight here.
Lufthansa Cargo Cool Center expansions have begun.
Cargo Human Care, founded by Lufthansa Cargo employees, collects donations for northern Kenya.
Large areas in East Africa are currently experiencing a severe drought. It has not rained for months in the Marsabit region, and on February 10, President Uhuru Kenyatta of Kenya declared a national state of emergency. A number of people have already died, livestock has perished and water reserves are scarce. “We believe Cargo Human Care has a responsibility towards these people,” says Fokko Doyen, 1st Chairman of the Board of Cargo Human Care. “Our local contacts have confirmed that the plight in the region is incredibly great and that our help is urgently needed there.”
The region was hit by another massive drought back in 2011. Your willingness to help and donate was overwhelming in 2011, and with the fantastic support of the British bishop there, Cargo Human Care was able to very quickly deliver food to 224 families and alleviate their hardship. Cargo Human Care is pursuing the same goal this time around.
Through this fundraising campaign, Cargo Human Care now hopes to raise enough funds for the purchase of food in the regions affected. “We aim to use all donations from this relief campaign very effectively and ensure that EVERYTHING gets to the people in need,” Doyen says. All steps are being organized right in Marsabit, which includes the purchase, transport and distribution of corn, beans and cooking oil, which are the staple foods of the region. The rations are suitable for feeding families.
The first donations have already come in, making it possible to supply 1,000 families with food. Fokko Doyen recently saw for himself the work being done. Go to the homepage of Cargo Human Care to read about how the donations are distributed directly. The drought is not over yet, however. The donations collected so far will suffice for a little over two months. “We unfortunately have to assume that the hardship will not be over after two months, because even if it starts raining in April, it will take a while before things begin to grow,” Doyen says. “We therefore kindly ask for your support once again!”
Want to help? Then make a donation listed as “Marsabit Hungersnot” (German for Marsabit famine relief), and transfer it to
KSK Groß-Gerau IBAN DE40 5085 2553 0016 0606 00 Swift BIC HELA DE F1GRG or
Wiesbadener Volksbank IBAN DE57 5109 0000 0049 4040 00 Swift-BIC WIBADE5W.