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Rapid. Guaranteed.

“Time is money” always holds true in logistics, but the motto applies in particular when, for example, vital spare parts for the shipping, oil and gas industries are involved.

Emergency.Solutions is the name of the new Lufthansa Cargo product for urgent cases. ­Anyone who chooses this option is even provided, if necessary, with an entire freighter.

With Emergency.Solutions, Lufthansa Cargo guarantees that the express shipment is taken to its destination with the next possible flight.

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A helicopter whirrs over the Kuehne + Nagel site in the bay of Tananger on its way to one of the oil rigs out in the North Sea. Moored special-purpose ships sway in the icy fall wind. Anyone driving from here by car through the Nordic landscape to nearby Stavanger, passing wooden huts and crossing a fjord bridge, does not get the impression of being in the center of the Norwegian oil industry. There is very little indication that specialist firms and warehouses in the region produce and stock extremely important parts for the oil, gas and shipping industries all over the world. Desktop Kuehne + Nagel is a long-standing partner of many of the firms that are based here. The logistics service provider has 80 employees stationed near Stavanger, 16 of whom work in airfreight.

Alongside the office building, the warehouse is located in which numerous individual parts are stored: pump accessories, compressors, drill heads, steel cables, electronics parts, and a whole lot more. If one of these parts breaks down in field operations anywhere in the world, there is red alert.

Replacement material from Stavanger, for example, has to be made available within the shortest possible time. If an oil rig has to shut down or if a ship is held up somewhere, every hour of delay means additional costs of many thousands of euros.

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“Particularly in the oil & gas and ships spares segment, we have a lot of urgent shipments,” says Synnøve Thormodsæter from Bergen. She is responsible for airfreight at Kuehne + Nagel in Norway. “Logistically, our job is particularly ­complicated when it comes to large and outsized parts,” she explains more specifically. In such cases, the phones don’t stop ringing. A lot of organizing and improvizing is required. Under pressure, various options have to be checked and immediate decisions taken.

Fast and absolutely reliable.

Lufthansa Cargo has repeatedly been confronted with emergency situations and correspodingly urgent assignments from a variety of industries during recent years – alongside shipbuilding and the oil and gas industry, also from the the automotive, aviation and mechanical engineering segments.

The company therefore decided to offer a product that specifically caters to such cases. Its desired qualities: highest priority, short-term availability and absolutely reliable.

The result: Emergency.Solutions.

“In addition, our product management developed intelligent ground processes under the keyword ‘planned emergency situation’ in order to reduce improvisation to a minimum in an emergency case,” explains Christoph Harneid, Country Manager Norway at Lufthansa Cargo.

Although it is impossible to predict all imponderabilities of emergency situations, defined procedures ­accelerate the process and reduce the need for decisions.

In Emergency.Solutions, Lufthansa Cargo guarantees that the express shipment is taken at short notice to its destination on the next possible flight.

“We ensure that short-term access is guaranteed for an Emergency.Solutions shipment. In an absolute emergency, we would even make an entire freighter available,” says Harneid. The cargo airline brings along the best credentials for such an exquisite premium ­product. Lufthansa Cargo has employees with the necessary experience to resolve related tasks and offer comparable processes and also has a route network with short-term connections to destinations worldwide. As most flights are established scheduled flights, landing permissions or aircraft do not, as a rule, have to be additionally organized.

The transfer times at the airport are kept extremely short thanks to well-coordinated processes. The direct transshipment from one aircraft to another is ensured without having to take the detour via the transit warehouse.

If required, the Lufthansa Cargo Charter Agency is also involved in the process. The shipment thus stays “under one roof” and can be shipped with just one air waybill and one invoicing channel. This reduces complexity and simplifies the processes. And a team in Frankfurt keeps an eye on the shipment during its entire transportation.

Since the end of 2011, Emergency.Solutions has been offered on a test basis by a number of German, European and North American stations – also on the Norwegian market. “Last year, we had about 120 assignments. In the medium term, we expect 300 to 400 cases per year,” says Harneid.

The reactions so far on the customer side have been extremely positive. For this reason, the product has been officially offered worldwide since October 1, 2012. From Stavanger, urgent shipments are transported to the airport by truck, to reach the best connections.

“From there, they are flown by the next aircraft towards the destination, where the formalities are clarified in advance,” explains Harneid. “ Up to now, the only possibility we often had in the case of heavy and large shipments was to organize a direct charter flight,” says ­Thormodsæter.

Lufthansa Cargo also – if necessary – falls back on charter flights in the framework of Emergency.Solutions. The charter segment is combined here with scheduled flights. That saves time and costs.

Fast and absolutely reliable.

Lufthansa Cargo has repeatedly been confronted with emergency situations and correspodingly urgent assignments from a variety of industries during recent years – alongside shipbuilding and the oil and gas industry, also from the the automotive, aviation and mechanical engineering segments.

The company therefore decided to offer a product that specifically caters to such cases. Its desired qualities: highest priority, short-term availability and absolutely reliable.

The result: Emergency.Solutions.

“In addition, our product management developed intelligent ground processes under the keyword ‘planned emergency situation’ in order to reduce improvisation to a minimum in an emergency case,” explains Christoph Harneid, Country Manager Norway at Lufthansa Cargo.

Although it is impossible to predict all imponderabilities of emergency situations, defined procedures ­accelerate the process and reduce the need for decisions. In Emergency.Solutions, Lufthansa Cargo guarantees that the express shipment is taken at short notice to its destination on the next possible flight.

“We ensure that short-term access is guaranteed for an Emergency.Solutions shipment. In an absolute emergency, we would even make an entire freighter available,” says Harneid. The cargo airline brings along the best credentials for such an exquisite premium ­product. Lufthansa Cargo has employees with the necessary experience to resolve related tasks and offer comparable processes and also has a route network with short-term connections to destinations worldwide. As most flights are established scheduled flights, landing permissions or aircraft do not, as a rule, have to be additionally organized.

The transfer times at the airport are kept extremely short thanks to well-coordinated processes. The direct transshipment from one aircraft to another is ensured without having to take the detour via the transit warehouse.

If required, the Lufthansa Cargo Charter Agency is also involved in the process. The shipment thus stays “under one roof” and can be shipped with just one air waybill and one invoicing channel. This reduces complexity and simplifies the processes. And a team in Frankfurt keeps an eye on the shipment during its entire transportation.

Since the end of 2011, Emergency.Solutions has been offered on a test basis by a number of German, European and North American stations – also on the Norwegian market. “Last year, we had about 120 assignments. In the medium term, we expect 300 to 400 cases per year,” says Harneid.

The reactions so far on the customer side have been extremely positive.

For this reason, the product has been officially offered worldwide since October 1, 2012. From Stavanger, urgent shipments are transported to the airport by truck, to reach the best connections.

“From there, they are flown by the next aircraft towards the destination, where the formalities are clarified in advance,” explains Harneid.
Up to now, the only possibility we often had in the case of heavy and large shipments was to organize a direct charter flight,” says ­Thormodsæter.

Lufthansa Cargo also – if necessary – falls back on charter flights in the framework of Emergency.Solutions. The charter segment is combined here with scheduled flights. That saves time and costs.

Norway-Singapore in three days.

In December, Kuehne + Nagel was commissioned to supply large parts to Singapore within three days for the repair of a special-purpose vessel heliport. With a length of over five meters and weighing 1,280 kilograms, short-term transportation from Stavanger would have no longer been possible. The shipowner would have had to pay high contractual penalties. By choosing Emergency.Solutions and thus the highest prioritization it was possible to organize a punctual delivery via Frankfurt.

“With Emergency.Solutions, the exception becomes the rule, but Lufthansa Cargo has defined clear procedures for this exception in advance. In this business, partners who have such flexible planning is exactly what we need,” says Thormodsæter. 

A special-purpose ship heads from the bay of Tananger towards the open North Sea, with a few seagulls flying overhead. At the same time, a drill head comes loose 8,000 kilometers away off the coast of West Africa: urgent case, spare part: Emergency.Solutions!

 

Emergency.Solutions at a glance.

  • Transport solution for the smallest spare part up to the biggest machine  Short-term availability, within a few hours if necessary
  • No weight limit – up to the maximum cargo capacity of the aircraft  
  • The highest priority, attention and reliability with personal service
  • Fastest airport-to-airport connections in Lufthansa Cargo’s global network – and beyond if necessary

Photos:

Moritz Schmid

planet 2/2014

Norway-Singapore in three days.

In December, Kuehne + Nagel was commissioned to supply large parts to Singapore within three days for the repair of a special-purpose vessel heliport. With a length of over five meters and weighing 1,280 kilograms, short-term transportation from Stavanger would have no longer been possible. The shipowner would have had to pay high contractual penalties. By choosing Emergency.Solutions and thus the highest prioritization it was possible to organize a punctual delivery via Frankfurt. 

“With Emergency.Solutions, the exception becomes the rule, but Lufthansa Cargo has defined clear procedures for this exception in advance. In this business, partners who have such flexible planning is exactly what we need,” says Thormodsæter. 

A special-purpose ship heads from the bay of Tananger towards the open North Sea, with a few seagulls flying overhead. At the same time, a drill head comes loose 8,000 kilometers away off the coast of West Africa: urgent case, spare part: Emergency.Solutions!

Emergency.Solutions at a glance.

  • Transport solution for the smallest spare part up to the biggest machine  Short-term availability, within a few hours if necessary
  • No weight limit – up to the maximum cargo capacity of the aircraft  
  • The highest priority, attention and reliability with personal service
  • Fastest airport-to-airport connections in Lufthansa Cargo’s global network – and beyond if necessary

 

Photos:

Moritz Schmid

planet 2/2014