proMotion March 2017
Dear Customers and Partners,
I am delighted to be one of the first new regional managers to introduce myself to you here. Since January 1, 2017, I have been responsible for the sales region Western Europe – an exciting and inspiring task that I am greatly looking forward to.
The Western Europe region is characterized by great diversity. It is shaped by a wide variety of cultures and industries, with a strong pharmaceutical sector in Switzerland, fashion in Italy, vegetables from the Netherlands and machines from the UK, just to name a few. We serve this exciting market with main deck capacities at two freighter stations in Manchester and Milan, as well as with over 2,300 belly departures per week and an extensive Road Feeder Service. More than 620 truck trips in Western Europe per week bring your freight to our stations. We are constantly working to optimize this network and adapt it to your needs, plus we support initiatives aimed at improving safety on our roads and theft prevention.
What challenges await us in this market? The competition has grown sixfold in recent years. Still, we maintain a considerable market share and are highly motivated to continue being the first choice in airfreight. To do so, we are constantly expanding our range of services through partnerships, for example. The partnership with All Nippon Airways alone allows us to offer you direct connections to Japan from London, Paris and Brussels. Connections from Europe to Hong Kong are set to follow next year with our partner Cathay Pacific Cargo. Direct flights from Hong Kong to nine destinations in Western Europe started early last month, and additional ideas for collaboration are currently in the works.
Digitalization is also having an impact on our business. We are working to gradually replace the countless instances where we have to enter data manually. Increasing the amount of electronic Airways Bills at a high data quality allows us to speed up our physical processes on the ground and reduces the risk of incorrect data entries. But it also generates savings on cost of paper and printing. As an added bonus, there are no more documents that eventually get lost. Besides that this is a joint step to “Green Logistics”. I look forward to conquering the new world of Lufthansa Cargo 2.0 together with you.
Who will be there for you in the future? I know both Lufthansa Passenger Airlines and Lufthansa Cargo like the back of my hand. I have worked for Lufthansa for almost 29 years, 13 of them in Logistics. Thanks to my professional training in commercial air transport, I have gotten to know the business from the ground up. I have worked both in the back office and in field sales as a key account manager, as a product manager and as the lead on various projects. I have worked on the sales team in Germany, and I had the opportunity to support our teams in over 90 countries in my role as a business developer for Europe and Africa. Until I was given the privilege to take over the entire Western Europe region, my most recent position was as Sales Director for Italy, Malta, the UK and Ireland. I have already gotten to know some of you over the course of my career, and I am delighted to have the opportunity to get to know even more of you.
I look forward to working with you all!
Who are the people behind this picture?
This picture was actually taken just one day before the proMotion newsletter was sent out, and it shows our brand-new Industry Development Team. The team consists of dedicated sales employees responsible for developing new concepts for selected focus industries and their forwarders. The pharmaceutical, perishables and e-commerce industries form the key areas of our work. We are also making specific investments in the industrial spare parts business, targeting companies from the oil and gas industry, marine business, aviation sector and agricultural equipment business.
What does the Industry Development Team stand for?
Expertise! Our team is deliberately expanding its expertise regarding the specific requirements of these industries in order to advise companies and their freight forwarders when it comes to selecting the best transport solution possible.
In a nutshell, what drives you?
Improving transport performance through dialogue!
What are your next major milestones? What is the goal?
We have already achieved the first major milestone by putting together a team with a lot of sales know-how and industry expertise. Now we are getting the ball rolling. In the weeks ahead, our industry sales representatives will commence their work and really learn the ropes of their respective focus industries. We expect these efforts to inject a significant amount of fresh momentum into our business already in the first few months. Our objective is crystal clear: to partner closely with you and our sales team to develop tailored customer- and industry-specific transport concepts that meet your needs precisely.
What have you always wanted to say to our customers and partners?
We are convinced that all partners in the supply chain can deliver better performance with a precise understanding of the industry-specific transport challenges. We believe that together we can achieve real improvements in the transport of special goods through close dialogue with our industry customers and their freight forwarders. We look forward to engaging in even closer dialogue with you!
Partnership with Cathay Pacific Cargo takes off.
In January, Cathay Pacific Cargo and Lufthansa Cargo moved under one roof in Frankfurt.
Next was a real highlight: On February 1, we have launched our air cargo joint business agreement on Hong Kong - Europe routes.
One of our first shipments was from Jet-Speed Air Cargo Forwarders (HK) Ltd. and took off on February 1. It was booked through Lufthansa Cargo and flew from Hong Kong to Frankfurt on Cathay Pacific flight CX289. Archie da Silva, the chairman and CEO of Jet-Speed in Hong Kong, congratulated the airlines: “I am convinced that this joint business agreement will be a success. I would hereby like to wish everyone every success and a good partnership on this special day.”
Freight from Hellmann Worldwide Logistics Ltd. was booked through Cathay Pacific Cargo and transported the same evening on the same route on Lufthansa flight LH797.
The partnership lets you benefit from over 70 additional direct flights to Europe and the affiliated Road Feeder Service network. Now your freight can fly on Cathay Pacific Cargo straight from Hong Kong to London, Madrid, Rome and eight other European stations. Bookings in the opposite direction will be possible next year.
When data speaks.
A check of fuel levels before takeoff and after landing does not really tell you much. Where did the plane consume more kerosene than planned? Where did it consume less? And why? All just speculation. For more than a year now, the OMEGA analysis software has been providing facts that are set to change the future of fueling.
OMEGA is a tool that uses the data gathered during our flights to increase the efficiency of future flights. By comparing forecasts, actual readings and optimum values, it provides important data for reducing fuel consumption and CO2 emissions. In addition to the weather situation, information about the speed or flap position is also evaluated. Among other things, pilots can take advantage of these analyses to prepare themselves optimally for the flight and spot potential deviations at an early stage.
As an airline, we have a special responsibility towards our environment. We have set ourselves ambitious targets. By 2020, we aim to cut specific CO2 emissions by 25 percent compared to 2005 through various operating and technical measures. We have already been able to achieve significant CO2 reductions in recent years thanks to a variety of measures, such as fleet modernization and reductions in weight on board.
How does this benefit you?
Reducing our carbon footprint also lowers the CO2 emissions of your shipments – by 1.35% a year on average per transported ton since 2005. For example, a 5 ton shipment from Frankfurt to New York would have been responsible for 17.03 tons of CO2 in our freighter route network back in 2005. By 2015, we had succeeded in reducing these emissions by 2.28 tons of CO2 to 14.74 tons for a shipment of the same weight on the same route.
Thanks to OMEGA, we were able to implement a number of additional measures in the first year of use to further reduce CO2 emissions, especially since the effectiveness of measures such as approach procedures or shorter routings can also be demonstrated. In total, these measures have an impact of over 10,000 tons of CO2 per year. More than a dozen highly promising additional specific ideas are currently being investigated and evaluated.
This tremendous dedication is being honored! As a result, we are one of three finalists still in the running for the Deutscher CSR-Preis for preventing CO2 emissions to make a difference in climate protection. A decision on the award for socially responsible companies is expected in April. Keep your fingers crossed for us!
Premium Road Partners receive award.
For the first time we have honored our most important partners in the European road network. Good, reliable cooperation has been recognized with the highest accolade – Premium Road Partner. Besides reliability and flexibility, punctuality was also a key criterion in the selection process.
Some 600,000 tonnes of cargo are transported via the Road Feeder Service each year. With 65,000 scheduled trips in Europe and 26,000 outside of Europe, the logistics firms honored had already proven themselves to be reliable and strategically important partners last year. New contracts governing a guaranteed rate of acceptance were signed just in 2016. The certificates now awarded underscore the intention to extend the cooperation in 2017 and see it continue into the long term.
Dr Alexis von Hoensbroech, Board Member Product & Sales at Lufthansa Cargo, emphasized the importance of such cooperation: “We have been offering our customers top quality in the area of road feeder services as well for many years. This is made possible through close, reliable cooperation with our partners. I am extremely pleased to be able to bestow on the best of these the title of Premium Road Partner to Lufthansa Cargo today. We all share the goal of offering our customers the best service at all times. And we want to continue down this successful road together.”
Our Road Feeder Service acts as an air cargo transport replacement service, organizing the transport of air cargo shipments with an air waybill via truck. It covers a substantial part of our global transport process chain. Similar to flight operations, Road Feeder Service schedules are included in the flight schedule. With scheduled services to some 115 stations, this makes us the market leader in Europe.
Please find an overview of all Premium Road Partners here.
Cargo Airline of the Year – cast your vote.
What makes a cargo airline the year’s best? Is it the best network, the best products, the best quality? Or is it dedicated employees? Or quite simply the most freight ton kilometers?
We say it is a mix of all that. Every day, we go the extra mile to get your freight to its destination safe and on time. Every transport is important – whether it is roses for Valentine’s Day, art bound for Moscow, spare parts for oil rigs or fast bikes destined for Doha – and we work hard to make sure that you are more than satisfied with our service.
We hope you feel the same, which is why you have two chances to support us in the competition to become best Cargo Carrier.
Simply click here and cast your vote by March 27, 2017 for the “Cargo Airline of the Year” competition of Air Cargo News.
Asia Cargo News has also nominated us in the "Best Cargo Carrier: Europe" category. You can vote for us here.
Thanks for your support. We are looking forward to the results!