In various markets (The Americas & Asia Pacific), you can keep us posted about your experience with our products and services on the Lufthansa Cargo eServices Internet portal. No one can judge our performance better than the customer.

Be you satisfied or dissatisfied with our services, or if you have proposals on how we can serve your requirements even better, please let us know online with our eService Tool "Your Feedback"’. A team of experts will look into your input and contact you within seven business days.

The way it works:

• Complete the self-explanatory mask and attach any helpful documents.
• We will notify you that your feedback has been received.

Your advantages:

• 24-hour availability.
• A broad platform for all the issues you wish to be addressed.
• Our experts team receives first-hand information from you.
• Your customer data is already registered.
• You receive a reply about your feedback within seven business days.

Not logged in yet? Register now at eServices.lufthansa-cargo.com.

Contact our eChannel helpdesk for any queries or support by email or phone: