Lufthansa Cargo eServices - eClaims

Liability Claims (requests for compensation) can also be submitted electronically on our eServices Internet portal. With our eClaims function, we offer you a fast and convenient way of lodging monetary claims. For preliminary claims please use the separate Button Preliminary Claims.

Your customer data is available once you log in. You fill in the details of your claim and attach the necessary documents. Should you need guidance through the procedure, we take care of that as well –online (Guideline eServices-eClaims - pdf).

You will receive confirmation of your claim immediately after its submission and your electronically submitted claim will be processed by our Customer Relations team with priority.

Your advantages at a glance:

• Processing of liability claims within ten business days
• Round-the-clock registration
• Simple entry of claims data
• Automatic completion of customer data
• Electronic processing of claims documentation
• Immediate submission of claims to the right address (where they are dealt with)
• Immediate confirmation of receipt per email
• Online tracking of claims processing

Register with your sign-in on the eServices portal and select the Claims icon.

Contact our eChannel helpdesk for any queries or support by email or phone:

You do not have a login yet? Register now on eServices.lufthansa-cargo.com